Quote from @Simran Miglani: hey @Shan Dey - are you still looking for a customer service agent?

We have a custom SFH that I built in 2021 (I am a custom home builder).So I have all the contractors I need to maintain the property. 

The others include: - Extraordinary personal services provided, regardless of customer use duration.- Rental incidental to a non-rental activity.- Property available during defined business hours for nonexclusive use by various customers.- Property used in an activity conducted by a partnership, S corporation, or joint venture in which the taxpayer holds an interest.

Just don't let the bad customers get ya down!

Lodgify✅ Free plan (basic)Super easy site builder, payment processing, mobile friendlyFree version has Lodgify brandingBeginners, single cabinBoostly (WordPress templates)✅ Free templates (DIY)Customizable, SEO-friendlyManual setup (tech skills needed)DIY-savvy hostsZeevou Direct✅ 100% free planDirect booking pages, iCal sync, no commissionBasic customization, smaller user baseBudget-focused hostsYourPorter (now Hospitable)✅ Free for 1 propertySimple direct booking site, automated guest messagesLimited customization1-2 property ownersSmoobu✅ Free plan (limited)Quick setup, channel sync, booking enginePaid plans unlock more toolsSimple, no-frills site🥇 Best Free Overall: Lodgify (Starter Plan)✅ Free starter version includes a direct booking website, calendar, and inquiry form.⚙️ Stripe/PayPal integration so you can accept payments directly.🖼️ Easy drag-and-drop website builder — no coding.💻 Mobile responsive & SEO-friendly (helps you show up on Google).🚀 Upgrade only if you want custom branding, automated emails, or channel sync.👉 https://www.lodgify.comPro Tip: Even the free plan looks professional — and you can link it from your Airbnb messages (“Book your next stay with us directly for 10% off!”).

I will probably lose a really good investment property right now with them because of the above issues, and they really don't care about their customers, it just a numbers game to them.

Quote from @Shaun Ortiz: Simple question about closing day in the Buffalo area:For those who have recently bought or sold property here, is it the standard custom to receive the keys at the closing table after all documents are signed and funds are wired, or is there usually a delay until the deed is recorded the next business day?

This was the old CEO who dragged USAA down in customer service and shed thousands of members. 

What are the prior customers saying about him?  

Are the tools and templates (like the policies manual) truly plug-and-play or did they need major customization?