Top 10 guest calls/complaints for 2024

Top 10 guest calls/complaints for 2024

Collin HaysBusiness Member
Property Manager · Gatlinburg, TN · Member since 2020 · 3k+ posts · 4k+ votes

1.  There are bats in the basement.

2.  There are snakes under the hot tub.

3.  There is a snake in the TV cabinet.

4.  My daughter left behind her Fuggler.

5.  We found a ***** (unmentionable) in the bathroom cabinet. It's not ours, but we left it. 

(Hmmm.  Housekeepers left it from the previous guests?) 

6.  The pool table collapsed on my husband (that's what happens when you try to move a slate pool table across the room and aren't trained to do so).

7.  My daughter has been fishing in the creek for two days and never caught any fish. Can we get a discount?

8.  The road is too steep and isn't paved all the way.  (rented a cabin on top of a mountain)

9.  We think a chipmunk crawled into our tail pipe.

10. There are too many birds chirping here.

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Andrew SteffensBusiness Member
Tampa, FL · Member since 2022 · 3k+ posts · 3k+ votes
1y

I think I will go find my top favorite bad reviews when time allows.  Definitely got a few because it rained.  In Florida.  In summer.

See this reply in the discussion

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  • John UnderwoodPro Member
    Investor · Greer, SC · Member since 2014 · 13k+ posts · 17k+ votes
    1y

    I rarely get any calls and never got any of these top 10.

  • Rental Property Investor · North Fork, NY · Member since 2016 · 1k+ posts · 631 votes
    1y

    Ha, hosts anywhere could apply this to their region simply by changing a few verbs and nouns. People are the same. 

    Thanks for sharing, always an insightful eye Collin. 

  • Alecia LovelessPro Member
    Member since 2019 · 3k+ posts · 2k+ votes
    1y

    @Collin Hays My favorite that came in at 6am one morning when the nights low temperature was 58 degrees and the high temperature was to be around 75 was the following.

    “I can’t believe you disconnected the heat. My toilet seat is cold”.

    We routinely turn off boilers during the summer to prevent them from running to keep up to temp all the time during the warm months.

  • JD MartinBusiness Member
    Moderator
    Rock Star Extraordinaire · Northeast, TN · Member since 2015 · 10k+ posts · 16k+ votes
    1y
    Quote from @Collin Hays:

    1.  There are bats in the basement.

    2.  There are snakes under the hot tub.

    3.  There is a snake in the TV cabinet.

    4.  My daughter left behind her Fuggler.

    5.  We found a ***** (unmentionable) in the bathroom cabinet. It's not ours, but we left it. 

    (Hmmm.  Housekeepers left it from the previous guests?) 

    6.  The pool table collapsed on my husband (that's what happens when you try to move a slate pool table across the room and aren't trained to do so).

    7.  My daughter has been fishing in the creek for two days and never caught any fish. Can we get a discount?

    8.  The road is too steep and isn't paved all the way.  (rented a cabin on top of a mountain)

    9.  We think a chipmunk crawled into our tail pipe.

    10. There are too many birds chirping here.


     Hahaha those are good. What's a fuggler? 

    Skyline Properties
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  • Rental Property Investor · Los Angeles, CA · Member since 2013 · 1k+ posts · 1k+ votes
    1y

    @Collin Hays #7 is my favorite!

  • Mike GrudzienPro Member
    Lender · Eugene, OR · Member since 2019 · 2k+ posts · 1k+ votes
    1y

    This is GREAT!!
    Thanks for sharing.

  • Interior Decorator · CA · Member since 2020 · 78 posts · 30 votes
    1y

    Number 2 and 6 are my fave’s lol

  • Andrew SteffensBusiness Member
    Tampa, FL · Member since 2022 · 3k+ posts · 3k+ votes
    1y

    I think I will go find my top favorite bad reviews when time allows.  Definitely got a few because it rained.  In Florida.  In summer.

  • Michael BaumPro Member
    Olympia, WA · Member since 2016 · 8k+ posts · 7k+ votes
    1y

    No fish was my favorite.

    We hardly ever get a call or text about any issues.

    The only one this year was figuring out streaming and how to work the Roku. 

  • Member since 2021 · 167 posts · 141 votes
    1y

    Got a negative review for not having a garage to use in the winter…. The guest stayed in the summer. 

  • Member since 2022 · 527 posts · 413 votes
    1y

    I’m lucky. I don’t hear much. I did just have my first GVR guest (arriving 1/14) ask me for one additional bath towel and face towel for each of the 3 guests. Good news is they must have read my welcome guide. 😂

  • Daniel HymanBusiness Member
    CPA · Milwaukee, WI · Member since 2016 · 2k+ posts · 1k+ votes
    1y

    #10)  The birds provide a free, natural alarm clock!

    My Online Accountant572 Reviews
  • Member since 2023 · 188 posts · 111 votes
    1y

    Man the fishing discount is wild. My best one on 2024 was that the guest found a ghost in the basement. I told them we sent out a ghost detecting team and found 0 ghost. 

  • Collin HaysBusiness Member
    OP
    Property Manager · Gatlinburg, TN · Member since 2020 · 3k+ posts · 4k+ votes
    1y
    Quote from @Joel Oh:

    Man the fishing discount is wild. My best one on 2024 was that the guest found a ghost in the basement. I told them we sent out a ghost detecting team and found 0 ghost. 


    We had a ghost this year. Guest reported that they saw him in the mirror?  🤩

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