The longest 5 stars streak (AI works!)
Member since 2021 · 124 posts · 87 votes
The longest 5 stars streak (AI works!)
Most Popular Reply
Mike GrudzienPro Member
Lender · Eugene, OR · Member since 2019 · 2k+ posts · 1k+ votesI'm old school. I have 1 property. I call every booking, thank them and answer their questions.
28 Replies
- Investor · Cincinnati, OH · Member since 2019 · 11 posts · 3 votes6mo
We’ve had a similar experience. We use the AI messaging within Hospitable for most of our guest communication, and it’s been surprisingly solid. It seems like the consistency is what really makes the difference — fast responses, clear instructions, and no missed details.
- 6moStacy RaskinBusiness MemberLender · Member since 2022 · 1k+ posts · 503 votes
Great to hear about the winning streak! @Laura Winters are you using chatgpt or what AI are you using?
Bright Skyline518 Reviews- Member since 2021 · 124 posts · 87 votes6moI tried both ChatGPT and Gemini premium version. ChatGPT worked better for my style.
Quote from @Stacy Raskin:
Great to hear about the winning streak! @Laura Winters are you using chatgpt or what AI are you using?
- 6moStacy RaskinBusiness MemberLender · Member since 2022 · 1k+ posts · 503 votes
Quote from @Laura Winters:
I tried both ChatGPT and Gemini premium version. ChatGPT worked better for my style.Quote from @Stacy Raskin:
Great to hear about the winning streak! @Laura Winters are you using chatgpt or what AI are you using?
Cool. Good to hear.
Bright Skyline518 Reviews - Member since 2021 · 124 posts · 87 votes6moAlso Gemini leaves a watermark for the Nanobanana created image and it refuses to remove it. Was a big no-no for me haha.
Quote from @Stacy Raskin:
Quote from @Laura Winters:
I tried both ChatGPT and Gemini premium version. ChatGPT worked better for my style.Quote from @Stacy Raskin:
Great to hear about the winning streak! @Laura Winters are you using chatgpt or what AI are you using?
Cool. Good to hear.
- 6moJohn UnderwoodPro MemberInvestor · Greer, SC · Member since 2014 · 13k+ posts · 17k+ votes
I rarely get any messages outside the normal stuff.
I have detailed information in my listing along with specific pictures that answers stuff like what kind of coffee maker do you have?
Vrbo and Airbnb send the routine stuff like check in and out tines as well as door codes.
I've got nothing but 5 star reviews for years with minimal guest interaction. I have instant booking turned on.
I often wake up to find a new instant booking with no other interaction required by me.
- 6moAndrew SteffensBusiness MemberTampa, FL · Member since 2022 · 3k+ posts · 3k+ votes
Cool! Are there setting to kick it to you if it is beyond its scope?
Vacation Rentals of Florida53 Reviews- Member since 2021 · 124 posts · 87 votes6mo
Quote from @Andrew Steffens:
Cool! Are there setting to kick it to you if it is beyond its scope?
It is all about how you design it. AI can be anything.
- Investor · Cincinnati, OH · Member since 2019 · 11 posts · 3 votes6mo
We’ve mostly been using AI to help polish our responses to guest inquiries and messages rather than fully automate everything. I believe hospitable does have the option to automate messaging, and we’ll probably start using that soon, but for now we still like having a bit of oversight. We’ve noticed that our overall guest messages have actually dropped quite a bit since we started using a better guidebook.
- Member since 2021 · 124 posts · 87 votes6mo
Quote from @Thomas Hensley:
We’ve mostly been using AI to help polish our responses to guest inquiries and messages rather than fully automate everything. I believe hospitable does have the option to automate messaging, and we’ll probably start using that soon, but for now we still like having a bit of oversight. We’ve noticed that our overall guest messages have actually dropped quite a bit since we started using a better guidebook.
Yeah that is the starting point. You will learn that AI Can and Will do so much more if you extend the use
- Investor · Cincinnati, OH · Member since 2019 · 11 posts · 3 votes6mo
Quote from @Laura Winters:
Quote from @Thomas Hensley:
We’ve mostly been using AI to help polish our responses to guest inquiries and messages rather than fully automate everything. I believe hospitable does have the option to automate messaging, and we’ll probably start using that soon, but for now we still like having a bit of oversight. We’ve noticed that our overall guest messages have actually dropped quite a bit since we started using a better guidebook.
Yeah that is the starting point. You will learn that AI Can and Will do so much more if you extend the use
That’s interesting. When you say extend the use, what areas have you found it most useful beyond messaging?
- Investor · Cincinnati, OH · Member since 2019 · 11 posts · 3 votes6mo
Quote from @Laura Winters:
Quote from @Thomas Hensley:
We’ve mostly been using AI to help polish our responses to guest inquiries and messages rather than fully automate everything. I believe hospitable does have the option to automate messaging, and we’ll probably start using that soon, but for now we still like having a bit of oversight. We’ve noticed that our overall guest messages have actually dropped quite a bit since we started using a better guidebook.
Yeah that is the starting point. You will learn that AI Can and Will do so much more if you extend the use
That’s interesting. When you say extend the use, what areas have you found it most useful beyond messaging?
- Member since 2021 · 124 posts · 87 votes6mo
Quote from @Thomas Hensley:
Quote from @Laura Winters:
Quote from @Thomas Hensley:
We’ve mostly been using AI to help polish our responses to guest inquiries and messages rather than fully automate everything. I believe hospitable does have the option to automate messaging, and we’ll probably start using that soon, but for now we still like having a bit of oversight. We’ve noticed that our overall guest messages have actually dropped quite a bit since we started using a better guidebook.
Yeah that is the starting point. You will learn that AI Can and Will do so much more if you extend the use
That’s interesting. When you say extend the use, what areas have you found it most useful beyond messaging?
Well! Try it by yourself! AI can teach you how to run a business better than MBA class. It can be your designer, marketer, photographer, lawyer, project manager… you name it!
- 6moMike GrudzienPro MemberLender · Eugene, OR · Member since 2019 · 2k+ posts · 1k+ votes
I'm old school. I have 1 property. I call every booking, thank them and answer their questions.
- Real Estate Agent · Saint Petersburg Florida · Member since 2026 · 30 posts · 14 votes6mo
Does this AI feature you speak of answer question questions in an instant message? For example if they're locked out in the middle of the night will it send the back up entry details? @Laura Winters
- Member since 2021 · 124 posts · 87 votes6moAirbnb already have this feature if you use one of Airbnb sponsored locks. Highly recommend getting one of their locks. It automatically updates code, remove it and record entries and Airbnb support team can look into the information. The support team will handle any guest issues related to the lock so you are getting free labor as well.
Quote from @Kodie Talley:
Does this AI feature you speak of answer question questions in an instant message? For example if they're locked out in the middle of the night will it send the back up entry details? @Laura Winters
- Member since 2021 · 124 posts · 87 votes6moThe only thing to watch out for is that many lower-end smart locks only support 2.4 GHz Wi-Fi. A lot of modern routers combine 2.4 GHz and 5 GHz into a single network and automatically switch between them, which drops the lock connections everytime it switches. It’s one of those frustrating gaps where older device requirements don’t always play nicely with new technology. Definitely check your router settings and the lock’s supported frequency before setting everything up. (Don’t ask me how I learned this 😂)
Quote from @Laura Winters:
Airbnb already have this feature if you use one of Airbnb sponsored locks. Highly recommend getting one of their locks. It automatically updates code, remove it and record entries and Airbnb support team can look into the information. The support team will handle any guest issues related to the lock so you are getting free labor as well.Quote from @Kodie Talley:
Does this AI feature you speak of answer question questions in an instant message? For example if they're locked out in the middle of the night will it send the back up entry details? @Laura Winters
- Real Estate Agent · Saint Petersburg Florida · Member since 2026 · 30 posts · 14 votes6mo
Quote from @Laura Winters:
Airbnb already have this feature if you use one of Airbnb sponsored locks. Highly recommend getting one of their locks. It automatically updates code, remove it and record entries and Airbnb support team can look into the information. The support team will handle any guest issues related to the lock so you are getting free labor as well.Quote from @Kodie Talley:
Does this AI feature you speak of answer question questions in an instant message? For example if they're locked out in the middle of the night will it send the back up entry details? @Laura Winters
@Laura Winters Yes I had this for 6 months then removed it all. Airbnb doesn't have an AI message that auto responds to a guest message saying "im locked out" they actually have to call airbnb, then airbnb calls me. Even though airbnb has the backup lock details. Which defeats the purpose of providing the backup lock info.. I still have to have my phone on in the middle of the night to get airbnbs call.
The auto change of door codes drain the locks batteries. So we were changing batteries on 20 cabins about once per month. Which doesn't seem like a lot but certainly is inefficient.
I was thinking you had a way of auto responding to a specific message? - Member since 2021 · 124 posts · 87 votes6mo
Quote from @Kodie Talley:
Quote from @Laura Winters:
Airbnb already have this feature if you use one of Airbnb sponsored locks. Highly recommend getting one of their locks. It automatically updates code, remove it and record entries and Airbnb support team can look into the information. The support team will handle any guest issues related to the lock so you are getting free labor as well.Quote from @Kodie Talley:
Does this AI feature you speak of answer question questions in an instant message? For example if they're locked out in the middle of the night will it send the back up entry details? @Laura Winters
@Laura Winters Yes I had this for 6 months then removed it all. Airbnb doesn't have an AI message that auto responds to a guest message saying "im locked out" they actually have to call airbnb, then airbnb calls me. Even though airbnb has the backup lock details. Which defeats the purpose of providing the backup lock info.. I still have to have my phone on in the middle of the night to get airbnbs call.
The auto change of door codes drain the locks batteries. So we were changing batteries on 20 cabins about once per month. Which doesn't seem like a lot but certainly is inefficient.
I was thinking you had a way of auto responding to a specific message?They go way beyond that. Airbnb automatically generate 4 backup access codes if an issue is detected with the lock before a guest’s arrival, and share the backup code with the guest. So technically hosts don’t need to do anything about it after setting it properly.
A lot of people assume AI is mainly useful for reactive tasks like answering questions, but it’s actually far more powerful when used proactively—preventing problems before they happen.
If a guest is unable to access the property due to user error, many smart lock systems can track incorrect code entries and share that data with Airbnb, helping clarify the situation and streamline the conflict resolution process.
This smart lock update was one of Airbnb's biggest push in 2025. I see they are relying more and more on this feature. AI and smart features are not an option. Real estate has been historically lagging industry in tech but STR is at the front line tech industry. You can't run STR with the real estate mindset. The gap will only get bigger.
- Real Estate Agent · Saint Petersburg Florida · Member since 2026 · 30 posts · 14 votes6mo
Quote from @Laura Winters:
Quote from @Kodie Talley:
Quote from @Laura Winters:
Airbnb already have this feature if you use one of Airbnb sponsored locks. Highly recommend getting one of their locks. It automatically updates code, remove it and record entries and Airbnb support team can look into the information. The support team will handle any guest issues related to the lock so you are getting free labor as well.Quote from @Kodie Talley:
Does this AI feature you speak of answer question questions in an instant message? For example if they're locked out in the middle of the night will it send the back up entry details? @Laura Winters
@Laura Winters Yes I had this for 6 months then removed it all. Airbnb doesn't have an AI message that auto responds to a guest message saying "im locked out" they actually have to call airbnb, then airbnb calls me. Even though airbnb has the backup lock details. Which defeats the purpose of providing the backup lock info.. I still have to have my phone on in the middle of the night to get airbnbs call.
The auto change of door codes drain the locks batteries. So we were changing batteries on 20 cabins about once per month. Which doesn't seem like a lot but certainly is inefficient.
I was thinking you had a way of auto responding to a specific message?They go way beyond that. Airbnb automatically generate 4 backup access codes if an issue is detected with the lock before a guest’s arrival, and share the backup code with the guest. So technically hosts don’t need to do anything about it after setting it properly.
A lot of people assume AI is mainly useful for reactive tasks like answering questions, but it’s actually far more powerful when used proactively—preventing problems before they happen.
If a guest is unable to access the property due to user error, many smart lock systems can track incorrect code entries and share that data with Airbnb, helping clarify the situation and streamline the conflict resolution process.
This smart lock update was one of Airbnb's biggest push in 2025. I see they are relying more and more on this feature. AI and smart features are not an option. Real estate has been historically lagging industry in tech but STR is at the front line tech industry. You can't run STR with the real estate mindset. The gap will only get bigger.
Interesting! The one time a guest was locked out due to the smart lock, airbnb had the backup entry details to a lockbox and they had to call me at 1 am in order to get permission to provide them with the code. Even though it was set up correctly in airbnb.
Do you have a problem with this system draining your lock batteries? We were having to constantly change ours out after we connected them to airbnb.
To your original post -- what AI system are you using to handle most guest interactions? - Member since 2021 · 124 posts · 87 votes6mo
Quote from @Kodie Talley:
Quote from @Laura Winters:
Quote from @Kodie Talley:
Quote from @Laura Winters:
Airbnb already have this feature if you use one of Airbnb sponsored locks. Highly recommend getting one of their locks. It automatically updates code, remove it and record entries and Airbnb support team can look into the information. The support team will handle any guest issues related to the lock so you are getting free labor as well.Quote from @Kodie Talley:
Does this AI feature you speak of answer question questions in an instant message? For example if they're locked out in the middle of the night will it send the back up entry details? @Laura Winters
@Laura Winters Yes I had this for 6 months then removed it all. Airbnb doesn't have an AI message that auto responds to a guest message saying "im locked out" they actually have to call airbnb, then airbnb calls me. Even though airbnb has the backup lock details. Which defeats the purpose of providing the backup lock info.. I still have to have my phone on in the middle of the night to get airbnbs call.
The auto change of door codes drain the locks batteries. So we were changing batteries on 20 cabins about once per month. Which doesn't seem like a lot but certainly is inefficient.
I was thinking you had a way of auto responding to a specific message?They go way beyond that. Airbnb automatically generate 4 backup access codes if an issue is detected with the lock before a guest’s arrival, and share the backup code with the guest. So technically hosts don’t need to do anything about it after setting it properly.
A lot of people assume AI is mainly useful for reactive tasks like answering questions, but it’s actually far more powerful when used proactively—preventing problems before they happen.
If a guest is unable to access the property due to user error, many smart lock systems can track incorrect code entries and share that data with Airbnb, helping clarify the situation and streamline the conflict resolution process.
This smart lock update was one of Airbnb's biggest push in 2025. I see they are relying more and more on this feature. AI and smart features are not an option. Real estate has been historically lagging industry in tech but STR is at the front line tech industry. You can't run STR with the real estate mindset. The gap will only get bigger.
Interesting! The one time a guest was locked out due to the smart lock, airbnb had the backup entry details to a lockbox and they had to call me at 1 am in order to get permission to provide them with the code. Even though it was set up correctly in airbnb.
Do you have a problem with this system draining your lock batteries? We were having to constantly change ours out after we connected them to airbnb.
To your original post -- what AI system are you using to handle most guest interactions?Battery drain is usually caused by cold weather or Chinese low-quality batteries. Batteries naturally lose power in cold temperatures, so that’s often the main factor if you don’t have a storm door. The amount of power used for updating door codes is comparable to tapping a button on your phone. Your battery doesn’t drain from it.
I also use AI to filter messages before sending them and writing review responses, which saves a significant amount of time. It also give me suggestions for handling different situations.
Also if Airbnb is calling you at 1 AM, you can ask them to add a note to your account requesting no late-night calls and to communicate only through email or messages instead. Hope this helps 😄
- Real Estate Agent · Saint Petersburg Florida · Member since 2026 · 30 posts · 14 votes6mo
Quote from @Laura Winters:
Quote from @Kodie Talley:
Quote from @Laura Winters:
Quote from @Kodie Talley:
Quote from @Laura Winters:
Airbnb already have this feature if you use one of Airbnb sponsored locks. Highly recommend getting one of their locks. It automatically updates code, remove it and record entries and Airbnb support team can look into the information. The support team will handle any guest issues related to the lock so you are getting free labor as well.Quote from @Kodie Talley:
Does this AI feature you speak of answer question questions in an instant message? For example if they're locked out in the middle of the night will it send the back up entry details? @Laura Winters
@Laura Winters Yes I had this for 6 months then removed it all. Airbnb doesn't have an AI message that auto responds to a guest message saying "im locked out" they actually have to call airbnb, then airbnb calls me. Even though airbnb has the backup lock details. Which defeats the purpose of providing the backup lock info.. I still have to have my phone on in the middle of the night to get airbnbs call.
The auto change of door codes drain the locks batteries. So we were changing batteries on 20 cabins about once per month. Which doesn't seem like a lot but certainly is inefficient.
I was thinking you had a way of auto responding to a specific message?They go way beyond that. Airbnb automatically generate 4 backup access codes if an issue is detected with the lock before a guest’s arrival, and share the backup code with the guest. So technically hosts don’t need to do anything about it after setting it properly.
A lot of people assume AI is mainly useful for reactive tasks like answering questions, but it’s actually far more powerful when used proactively—preventing problems before they happen.
If a guest is unable to access the property due to user error, many smart lock systems can track incorrect code entries and share that data with Airbnb, helping clarify the situation and streamline the conflict resolution process.
This smart lock update was one of Airbnb's biggest push in 2025. I see they are relying more and more on this feature. AI and smart features are not an option. Real estate has been historically lagging industry in tech but STR is at the front line tech industry. You can't run STR with the real estate mindset. The gap will only get bigger.
Interesting! The one time a guest was locked out due to the smart lock, airbnb had the backup entry details to a lockbox and they had to call me at 1 am in order to get permission to provide them with the code. Even though it was set up correctly in airbnb.
Do you have a problem with this system draining your lock batteries? We were having to constantly change ours out after we connected them to airbnb.
To your original post -- what AI system are you using to handle most guest interactions?Battery drain is usually caused by cold weather or Chinese low-quality batteries. Batteries naturally lose power in cold temperatures, so that’s often the main factor if you don’t have a storm door. The amount of power used for updating door codes is comparable to tapping a button on your phone. Your battery doesn’t drain from it.
I also use AI to filter messages before sending them and writing review responses, which saves a significant amount of time. It also give me suggestions for handling different situations.
Also if Airbnb is calling you at 1 AM, you can ask them to add a note to your account requesting no late-night calls and to communicate only through email or messages instead. Hope this helps 😄
Yes I know cold weather does it too. But it's beyond that. We went from changing batteries once every 6 months to once every month or so using premium batteries after connecting to airbnb since it's constantly checking the connection between the lock. My experience, maybe not yours.
You still haven't stated what AI program you're using?
- MD/DC · Member since 2024 · 1k+ posts · 1k+ votes6mo
Interesting and I'm sure extremely helpful but unless host wasn't responding in a timely or accurate fashion I'm not sure how causation vs correlation for improved ratings could be discerned. Impressive occupancy and ratings regardless!
- Member since 2021 · 124 posts · 87 votes6mo
Quote from @Jules Aton:
Interesting and I'm sure extremely helpful but unless host wasn't responding in a timely or accurate fashion I'm not sure how causation vs correlation for improved ratings could be discerned. Impressive occupancy and ratings regardless!
AI is extremely effective at understanding guest emotions and solving problems. You can simply ask, “This is what the guest is requesting. Can you give me three ways to handle this like a five star hotel would, while still protecting my margins?” No emotion or ego. Only solutions and better than 90% of property managers.
- Member since 2021 · 124 posts · 87 votes6mo
Quote from @Account Closed:
That is good news to hear for you!! Has the messaging been spot on with regard to it feeling smooth and normal or does some it feel "canned"? Just curious. IME - Everything you are doing by touching clients will help your reviews and esp. return renters. I am finding that if we give some of these AI tools a shot they are not only good but they learn and pivot to improve their offering.
You can’t really tell anymore whether something was written by a human or AI. If it feels too formal or sounds overly AI-generated, just ask it to make it more friendly or to focus on what matters most to you. It can easily give you dozens of variations until it feels just right.
For example, everything I’ve written here, both the post and the replies, has actually been polished by AI to share with you all. 😉
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