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Leigh Ann Smith
  • Manvel, TX
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VERY delayed payments with VRBO/Homeaway?

Leigh Ann Smith
  • Manvel, TX
Posted Jun 5 2017, 10:45

We've been using AirBnB for the past year with no problem.  Bookings were slumping so we listed with VRBO and got a 2 month reservation within 24 hours.  HOWEVER, the guest payed on 5/31, and they say we will not receive payment until 7/3.  What the heck?!?!

I looked on the community forum and found a message saying that for your very first time using their payment system, they would hold it for 30 days.  I called customer service since it did not seem possible that was correct.  Yes, it is correct.  Also, since 30 days falls on a Friday, they'll be disbursing it on Monday, and oh by the way, it will take 5-7 days for you to receive payment after it's disbursed.

Looking through the forums it appears that there are big problems with their payment processor.  Do any of you know of workarounds for the terrible payment system?

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