Found a Bug or Site Problem? Let us Know! Here's How

Found a Bug or Site Problem? Let us Know! Here's How

Joshua D.Pro Member
BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes

Earlier today we fixed a problem that we were notified about last night. The problem, though, is that that issue had been happening for almost a week!

If You Find a Problem with the Site, Let Us Know!
Don't assume that we know about the problem, unless we mention it here in the Announcement forum.

If we don't hear from you, we may not know that the problem is happening.

Often times, these problems are very minor, and are limited to a specific browser or operating system. We can usually fix them right away.

How To Notify Us of the Problem
- Get in touch via the contact us link at the bottom of all pages on the site.
- PM me.
- Create a thread in this forum and let us know what is happening.

Some Keys in Letting us Know What is Wrong
- Make sure you are DETAILED in your message.
- Include the URL of the page in question of what is wrong.
- Include the Browser (IE, Firefox, Safari) your are using (including version) and the Operating System (Windows Vista, Windows XP, OS.X, etc.).
- Send us a screencast of the problem as it happens on the site. This is VERY EASY to do using the free website: http://www.screenr.com/. Just go to that site and click record. In a new tab or window on your browser, open BiggerPockets and demonstrate the problem. Finally, email the video to us at the address above.

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Most Popular Reply

Residential Real Estate Broker · Payson, AZ · Member since 2009 · 3k+ posts · 1k+ votes
17y

That will be helpful instead of my horrible descriptions of the problems.

Good stuff, be glad to help out when I notice issues.

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114 Replies

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  • Investor · Denver, CO · Member since 2014 · 157 posts · 64 votes
    11y

    @Jerry Puckett 

    My apologies,

    Take a look and see if the Colleague Request messages are working for you.

    Rob

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  • Investor · Albany, NY · Member since 2014 · 129 posts · 28 votes
    11y

    When accessing this site, I've gotten this message many times in the past week, including about an hour ago.  This is a copy and past of the message:

    This website is under heavy load

    We're sorry, too many people are accessing this website at the same time. We're working on this problem. Please try again later.

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  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    11y

    @Kate B. - These are growing pains.  We're working to mitigate the issue and have one of our staff on it full time.  We hope to have this sorted soon, but you aren't alone and we are very aware of the problem.  Thanks!

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  • Jerry PuckettPro Member
    Wholesaler · Fort Worth, TX · Member since 2010 · 1k+ posts · 1k+ votes
    11y
    Originally posted by @Robert Perry:

    @Jerry Puckett 

    My apologies,

    Take a look and see if the Colleague Request messages are working for you.

    Rob

     My bad Robert, I missed this. Yes, everything working great from the day this was originally posted. You guys rock! Thanks!!!!

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  • Alana M.Pro Member
    Investor · Surf City, NC · Member since 2010 · 18 posts · 8 votes
    11y

    Just checking in @Joshua D.  - My colleague issue from last month is still an issue.  :(

    Thanks!!

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  • Investor · Atlanta, GA · Member since 2013 · 3k+ posts · 3k+ votes
    11y

    Lately, it does not update the forum questions, when I scroll down. The little wheel spins and spins and nothing else comes up - even if I refresh the page. Don't know if that's my computer or a site problem

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  • Investor, Entrepreneur, Educator · Springfield, MO · Member since 2009 · 21k+ posts · 12k+ votes
    11y

    BiggerPockets.Com is not responding

    BP.com is not responding due to a long running script.

    On ever page, ever click to go anywhere, takes minutes to get anywhere.

    Which is why my contributions have dropped.

    PM is effected too.

    No issues at other sites.

    URL? Windows 7 I guess, foxfire I think.

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  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    11y

    @Bill Gulley - Can you try to clear the cookies in your browser to see if that helps your issue?

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  • Investor · Atlanta, GA · Member since 2013 · 3k+ posts · 3k+ votes
    11y

    ok, I'll try

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  • Real Estate Investor · Audubon, PA · Member since 2009 · 13k+ posts · 8k+ votes
    11y

    @Account Closed - here you go:

    http://www.biggerpockets.com/users/Swaller

    http://www.biggerpockets.com/users/ShaneW1

    So you have two logins now ...

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  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    11y

    @Account Closed - Someone will reach out to help you.

    Otherwise, I'm going to lock this thread . . . the initial intent wasn't for it to be a place to deal with issues.  Create new threads if you have any concerns.  Thanks!

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  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    11y

    Thread closed.

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