Found a Bug or Site Problem? Let us Know! Here's How

Found a Bug or Site Problem? Let us Know! Here's How

Joshua D.Pro Member
BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes

Earlier today we fixed a problem that we were notified about last night. The problem, though, is that that issue had been happening for almost a week!

If You Find a Problem with the Site, Let Us Know!
Don't assume that we know about the problem, unless we mention it here in the Announcement forum.

If we don't hear from you, we may not know that the problem is happening.

Often times, these problems are very minor, and are limited to a specific browser or operating system. We can usually fix them right away.

How To Notify Us of the Problem
- Get in touch via the contact us link at the bottom of all pages on the site.
- PM me.
- Create a thread in this forum and let us know what is happening.

Some Keys in Letting us Know What is Wrong
- Make sure you are DETAILED in your message.
- Include the URL of the page in question of what is wrong.
- Include the Browser (IE, Firefox, Safari) your are using (including version) and the Operating System (Windows Vista, Windows XP, OS.X, etc.).
- Send us a screencast of the problem as it happens on the site. This is VERY EASY to do using the free website: http://www.screenr.com/. Just go to that site and click record. In a new tab or window on your browser, open BiggerPockets and demonstrate the problem. Finally, email the video to us at the address above.

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Most Popular Reply

Residential Real Estate Broker · Payson, AZ · Member since 2009 · 3k+ posts · 1k+ votes
17y

That will be helpful instead of my horrible descriptions of the problems.

Good stuff, be glad to help out when I notice issues.

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114 Replies

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  • Johnson H.Pro Member
    Investor · San Francisco, CA · Member since 2010 · 910 posts · 889 votes
    12y

    Anyone else losing their monitored topics every few days? I go back to the thread and I see new posts but find out I am not monitoring the topic anymore. Topics that I use to get email updates on are not sending out emails no longer as I lost the monitoring of the thread.

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  • Investor · Texarkana, TX · Member since 2013 · 53 posts · 7 votes
    12y
    The bigger pockets app crashes every time I try to "search" something. Hope this helps.
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  • Real Estate Investor · Sebastian, FL · Member since 2014 · 812 posts · 432 votes
    12y

    The last few days I seem to hit a point where scrolling will not go past a certain point. I can refresh, and the newer posts will refresh, but I can still only scroll to a limited number of records.

    I am also seeing the duplicated posts. Especially after clicking the button that shows more posts, that first group seems to always be duplicating listings above.

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  • FL · Member since 2009 · 2k+ posts · 357 votes
    12y

    When I do a "copy and paste" in Google Chrome, the sentences become separated.

    If I do the same in Firefox, the sentences are not separated. 

    This is using a Laptop with XP.

    Thank you,

    Raymond

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  • Ogden, UT · Member since 2013 · 266 posts · 51 votes
    12y

    im having the same issue as Johnson H. above. I don't seem to get email updates on the topics that im monitoring or emails on "keywords" that I have chosen.

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  • Investor · McKinney, TX · Member since 2012 · 588 posts · 224 votes
    12y

    @Joshua D., I don't know if anyone is seeing this, but i am seeing it on many newly created posts.  it will say it has it has a few responses, but when you go into it, you don't see any.  It is like  no one ever posted.  here is an example which is Here .  I tested it on Chrome & IE and I did it on multiple windows PCs.

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  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    12y

    @Shawn Thom - Thanks for reporting the issue.  We did have a problem with one of our servers and have since corrected it.  Everything should be working as planned.

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  • Rental Property Investor · Dallas · Member since 2012 · 107 posts · 69 votes
    12y

    Not sure if it has been posted or not, but when I try and update my profile it says "Could not update profile: Last name is invalid"   

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  • hampton, VA · Member since 2014 · 4 posts · 0 votes
    12y

    I was scheduled to attend the webinar that is going on right now, but I never got any notifications with the URL.  I got my ticket last week.  I do get notifications when I receive a new message from members or from Brandon.  I also checked my spam and nothing was there.  

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  • Jerry PuckettPro Member
    Wholesaler · Fort Worth, TX · Member since 2010 · 1k+ posts · 1k+ votes
    12y

    Hey @Joshua D. 

    I know you're not a big fan of Chrome, but it crashes every time without fail when I click the link to see who voted for certain posts. 

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  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    12y

    Hey @Jerry Puckett - Can you take a screencast using http://www.screencast-o-matic.com/ and send it to support@biggerpockets and we'll use that to help sort the problem out?  Thanks!

    Oh, and I use Chrome daily -- definitely a fan.

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  • Jerry PuckettPro Member
    Wholesaler · Fort Worth, TX · Member since 2010 · 1k+ posts · 1k+ votes
    12y
    Originally posted by @Joshua D.:

    Oh, and I use Chrome daily -- definitely a fan.

     Oops, my bad. For some reason I was thinking you were an Apple/Mac fan. Chrome is usually more associated with Google/Android in my experience.

    Yes I will do that, thanks! 

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  • Investor · Riverside, CA · Member since 2011 · 2k+ posts · 3k+ votes
    12y

    On my Surface Pro 3, the logon drop down doesn't operate correctly. It appears when clicked on, but then disappears before I can get the cursor in the fields.

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  • Alana M.Pro Member
    Investor · Surf City, NC · Member since 2010 · 18 posts · 8 votes
    11y

    For some reason I had a couple colleagues showing up twice on my colleagues list.  So deleted one - and it deleted both of them.  I went to send another request to get them back on my list but it shows we are already connected.  Any suggestions on how to fix this?

    Thanks!

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  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    11y

    Alana - I've notified our team of your issues and they should get to it soon.

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  • Alana M.Pro Member
    Investor · Surf City, NC · Member since 2010 · 18 posts · 8 votes
    11y

    Thanks @Joshua D.!!  You guys ROCK and Bigger Pockets ROCKS!!!

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  • Jerry PuckettPro Member
    Wholesaler · Fort Worth, TX · Member since 2010 · 1k+ posts · 1k+ votes
    11y

    Hey there,  @Joshua D. 

    My Inbox comes up blank on all three of my browsers I can see that there are messages but cannot open them or respond. See below:

    Thanks!!

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  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    11y

    @Jerry Puckett - It should be working for you now...

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  • Jerry PuckettPro Member
    Wholesaler · Fort Worth, TX · Member since 2010 · 1k+ posts · 1k+ votes
    11y

    Thanks @Joshua D. , good as new, and in record time. You guys just keep getting better.

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  • Jerry PuckettPro Member
    Wholesaler · Fort Worth, TX · Member since 2010 · 1k+ posts · 1k+ votes
    11y

    Hey @Joshua D. ,

    Got another one related to inbox. I practically live in my inbox and would love to have a way to sort, filter and file. Barring that, be able to download?

    But that's not the problem......Lately My New Colleague requests notifications have been down. That is to say I can't look at my inbox to see which ones I've responded to yet or not. There used to be an indicator in the inbox drop down:

    Along with the Vote Alerts @mentions and keyword alerts. Clicking the alert would take me to the page where I could see all unanswered colleague requests. But currently, it says I have none:

    Which is a problem, because I went through and counted quite a few from my inbox:

    The result being that I have HUNDREDS of conversations all titled "New Colleague Request" and no good way to see if I've answered them or not. Going backward a few pages there are requests in here a week old, so it's been at least that long since this functionality has been missing. 

    Can you please restore the alerts or the page they're supposed to be on?

    (And possibly consider giving Power Users a little more control over their inbox?)

    Thanks!!

    Happy New Year!!

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  • Jerry PuckettPro Member
    Wholesaler · Fort Worth, TX · Member since 2010 · 1k+ posts · 1k+ votes
    11y

    Hmmmm....Now that I look closer, the messages are missing the buttons for "accept request" etc. So maybe they aren't registering as colleague requests? 

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  • Jerry PuckettPro Member
    Wholesaler · Fort Worth, TX · Member since 2010 · 1k+ posts · 1k+ votes
    11y

    Here's one from four days ago. I never answered or accepted, he's not a pro member so didn't just send me a PM title New Colleague Request. When I go to his profile, it says we're not connected and offers me the ability to send a colleague request.

    So it would appear that my colleague requests are not showing up as colleague requests, but rather as ordinary PM's with no means for me to accept (or track).

    Thanks for looking into this @Joshua D. 

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  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    11y

    @Jerry Puckett - We're going to dig in and if we have questions, we'll be in touch.

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  • Investor · Tampa, FL · Member since 2014 · 12 posts · 8 votes
    11y

    Here's one that I have had over the last couple of days - will screen shot it the next time that it occurs - Website Experiencing Heavy Load - is displayed and I am unable to even get to the landing page. I have never seen this before for BP, perhaps it is all of the New Year's resolutions being realized at once, but it appears that the servers are struggling to keep up.

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  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    11y

    Hey @Brett Johnston - Next time you see that, please note what time it is and let us know.  You shouldn't be experiencing that at all, but it is still happening at random times.  We're working to mitigate it.

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