What is your dream contractor like?

[Colton Cook]

So, to sum up a 5 year journey in a few sentences: My wife and I are putting the finishing touches on our design-build company, and are working on the systems used to manage investor projects. What I need: qualities, courtesies, gestures you appreciate in your dream contractor so I can include them in my SOP's (standard operating procedures) to be distributed to our employees.

Thanks!

[Ruth Bayang]

Seems to be so basic but lacking in an alarming number of people:

• Show up on time, or call if you are running late.
• Answer your phone.
• If I try to contact you via phone or email, I expect a response within 24 hours barring an emergency.
• Pick up/clean up after yourself and make sure the subs do too.
• Drives me crazy to see cigarette stubs all over the place. I don't care if you smoke at my job sites, just clean up after yourself!
• Be proactive. If there's something that can be done a better way or will have a better end result that might cost me a little more, discuss it with me. I take all feedback into consideration.