Found a Bug or Site Problem? Let us Know! Here's How

Found a Bug or Site Problem? Let us Know! Here's How

Joshua D.Pro Member
BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes

Earlier today we fixed a problem that we were notified about last night. The problem, though, is that that issue had been happening for almost a week!

If You Find a Problem with the Site, Let Us Know!
Don't assume that we know about the problem, unless we mention it here in the Announcement forum.

If we don't hear from you, we may not know that the problem is happening.

Often times, these problems are very minor, and are limited to a specific browser or operating system. We can usually fix them right away.

How To Notify Us of the Problem
- Get in touch via the contact us link at the bottom of all pages on the site.
- PM me.
- Create a thread in this forum and let us know what is happening.

Some Keys in Letting us Know What is Wrong
- Make sure you are DETAILED in your message.
- Include the URL of the page in question of what is wrong.
- Include the Browser (IE, Firefox, Safari) your are using (including version) and the Operating System (Windows Vista, Windows XP, OS.X, etc.).
- Send us a screencast of the problem as it happens on the site. This is VERY EASY to do using the free website: http://www.screenr.com/. Just go to that site and click record. In a new tab or window on your browser, open BiggerPockets and demonstrate the problem. Finally, email the video to us at the address above.

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Most Popular Reply

Residential Real Estate Broker · Payson, AZ · Member since 2009 · 3k+ posts · 1k+ votes
17y

That will be helpful instead of my horrible descriptions of the problems.

Good stuff, be glad to help out when I notice issues.

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  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    14y

    Yeah, Tod Radford. Search is back online. Nick Richardson - you should be all set now on that front.

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  • Residential Real Estate Broker · Algonquin, IL · Member since 2012 · 52 posts · 6 votes
    14y

    Thanks Josh, sorry for not being more detailed earlier. I'll get you more details if I ever have to post in here again.

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  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    14y

    Not a problem, Nick.

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  • Lender · Los Angeles, CA · Member since 2009 · 1k+ posts · 2k+ votes
    14y

    I drives me crazy when I’m reading posts several pages into the forums and every time I leave a post by hitting “Back,” it takes me to the first page. I either have to remember what page I was on or scroll through again to the last post I read. Why don’t you just take us back to the last page we were on? Is this a bug or the intended design? It occurs in IE, Firefox, & Chrome. Very annoying.
    Jeff

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  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    14y

    Jeff S - You're not the first and won't be the last to complain about this. This happens because of the way we optimize the forum. Unfortunately, it is not something that we can fix at the moment -- trust me, I wish we could... one work around is to open any topics you're interested in in a new tab. That way you don't have to worry about the back and forth.

    As soon as we can fix the issue, we will, but it is just not a possibility now.

    I know - crappy answer. Sorry.

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  • FL · Member since 2009 · 2k+ posts · 357 votes
    14y

    Uwe S.,
    Thank you for the help.
    In my opinion, that is a lousy way to find the information.

    Raymond

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  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    14y

    Raymond B. You're right. I just created a ticket for my team to rectify it. That's not what is supposed to be happening. We'll get it corrected.

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  • Multi-family Investor · Morton Grove, IL · Member since 2011 · 59 posts · 8 votes
    14y

    Joshua

    A few months back you had a feature where you could find members etc by clicking on the letters A-Z and scroll down to find them. I tried to find some in order to contact them and this feature is hno longer there. I find you need to have a market or classification and scroll throufgh scores of names. the A-Z festure was good. I see all the times people I would like to contact, but maybe not at that particular moment and I don't remember which posts they are on either.

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  • Residential Real Estate Broker · Algonquin, IL · Member since 2012 · 52 posts · 6 votes
    14y

    I have noticed on some threads the name of the person posting is being displayed as N/A N/A. I am including a screen shot.

    One of the threads I noticed it on is http://www.biggerpockets.com/forums/21/topics/170-how-to-find-a-good-realtor-

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  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    14y

    Nick Richardson -
    Those users with N.A either created an account before we transformed our forums into a social network, requiring real names. No bug -- just users who likely haven't been around in a while.

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  • Wholesaler · Easley, SC · Member since 2010 · 340 posts · 249 votes
    14y

    I try to monitor certain sub categories with RSS feeds through Google Reader. When I do this I get either all the updates in the main category or all the updates across all the forums. Would like to be able to use my reader to only monitor certain sub categories. Is this a problem with the site or an issue with Google Reader.

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  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    14y

    Thanks, Chris C. -- We'll take a look and see about getting this rectified.

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  • Specialist · Tucson, AZ · Member since 2009 · 108 posts · 24 votes
    13y

    Josh, is it possible to update the search function in a way that we can choose how the results are displayed, i.e. by relevance, by date etc?

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  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    13y

    Samuel Ksiazkieicz - You can do that with our forum search. Once you search, you can sort/filter results on the results page.

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  • Specialist · Tucson, AZ · Member since 2009 · 108 posts · 24 votes
    13y

    Josh;
    Sorry I should have been more specific. With the current filter, at least on my crummy, outdated browser, it allows me to select the timeframe, but not sort by time. I.e. say I want to search "short sale" I want to get all the results, because there have been a lot of good posts over the years, but I want to start with the most recent ones because I know that a lot has changed from three years ago until now. I dont see a way to organize the results by most recent first? Or am I missing it
    Thanks

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  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    13y

    No - There's no way to do that.

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  • Real Estate Investor · Audubon, PA · Member since 2009 · 13k+ posts · 8k+ votes
    13y

    Samuel Ksiazkieicz - I suggest you use google for your search, since it now has options to do what you requested; you can search for a date range and then sort by relevance (date in your case) both in google. To limit the search to just the BP forums, you start with this in your search:

    site: biggerpockets.com/forums

    But take out the space between the ':' and 'biggerpockets' - I had to put that in there because the BP engine mangled the text otherwise.

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  • Specialist · Tucson, AZ · Member since 2009 · 108 posts · 24 votes
    13y

    Touche, good call, thanks

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  • David NilesBusiness Member
    Property Manager · DeLand FL · Member since 2012 · 860 posts · 243 votes
    13y

    I dont think I would call it a bug, just possibly an oversight. The keyword alert system is great but, it doesnt seem to notify if the keyword is in the title and not the post. Would be great if it could catch the titles too.

    Thanks

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  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    13y

    David Niles - It should be picking up posts that have the keyword in the title. Can anyone else confirm this issue?

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  • Investor · McKinney, TX · Member since 2012 · 588 posts · 224 votes
    13y

    I may be understanding the fileplace wrong so I don't know if this is a bug or not.....

    On the free membership it says you can download 10 files per week.

    When I try to download a file, I get an error stating I can not download more than 3 per week.

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  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    13y

    Shawn Thom - The limit is actually 3 for free users. I just noticed that it says 3 on our PRO page -- we'll update that to the correct number. Sorry for any confusion.

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  • Isle Of Palms, SC · Member since 2013 · 38 posts · 18 votes
    13y

    Hi Josh,
    not sure that this is a bug, When I want to comment on a podcast discussion, it doesn't recognize me as logged in and makes me put in my email etc... and doesn't show my picture.
    When I post to the forum it does see that I'm logged in and shows my picture. Is there a solution for this?
    Also, I was wondering if there is a way to bookmark a discussion or a blog post back to your dashboard for future reference? often I read something that is extremely informative that I'd like to reference later. Is there a way to do that?

    Thanks, B.P. is awesome. Great job!

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  • Joshua D.Pro Member
    OP
    BiggerPockets Founder · HI · Member since 2008 · 16k+ posts · 5k+ votes
    13y

    Hey Patrick -
    The BiggerPockets Blog is a different system than the rest of our site -- it runs on Wordpress, the most popular blogging platform online.

    You can set up an account on the blog as a commenter, or you'd just enter your email, name, and website when you comment. In order to have your pic appear, you'll want to set up an account on a site called http://www.gravatar.com which controls profile avatars for Wordpress sites.

    I hope that helps explain things a little.

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  • Isle Of Palms, SC · Member since 2013 · 38 posts · 18 votes
    13y

    Thanks Josh,
    I sorta expected that was the case. I have no blog, hence no avatar.
    Thanks for clearing that up.

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