Tenant Appreciation or Holiday Gift

[Kurt Stein]

Hi BP, I'm relatively new into the landlord game but I'm trying to set myself apart from the other property managers by providing top notch customer service to my tenants. As the holidays are approaching, I'd like to hear what you all have done to show appreciation to your tenants. I'm thinking about sending a thank you note with a small gift around Christmas time. What have you all done? What have your tenants enjoyed the most? Any thoughts or ideas will be greatly appreciated! Thank you, Kurt

[Shawn Ackerman]

@Kurt Stein I think what your thinking of doing will certainly set you apart from the rest.  Innovation is a key component to keeping the client happy.  I'm sending all of my tenants a 1 year supply of self addressed envelopes to send me my money on time!!!! LOL Kiddiing.  I think a personalized letter will suffice.  If there is specific information you know about the tenant i.e. if they just had a surgery, have kids in college, just bought a car etc.... you should add that to the letter to make it personal.  That will go a long way in developing a sense of community.