Investor · Jackson, NJ · Member since 2010 · 167 posts · 55 votes
We know of a bunch of the servicers but curious of others have servicers they prefer. We have a ongoing list of each along with their fees and what state they are licensed to collect debt in.
AHP Servicing LLC
Allied Servicing
Angel Oak
Evergreen Note Servicing
Fay Servicing LLC
FCI Lender Services
Land Home Financial
Madison Management Services, LLC National Asset Mortgage, LLC
Note Servicing Center
Home Key Servicing
MIG
Superior Loan Serviceing
Allied Servicing Corporation
United Home Loan Services Inc. (DBA Carolina Choice Mortgage)
Investor · Baltimore County, MD · Member since 2014 · 466 posts · 438 votes
4y
For full disclosure, I will say that I am a partner in a brand new loan servicing company that just opened its doors. Other than that one, FCI is actually my favorite--and I have used 5 over the last few years.
FCI is big (160 employees) and their portal may seem like overkill, but they have their systems down and they are responsive. They are very thorough in loan boarding, which can be a pain, but that is actually a good thing. Yes, they do nickel and dime some but the are competent and communicative. Just by having those two traits they are in the top 25%, based on my experience.
For full disclosure, I will say that I am a partner in a brand new loan servicing company that just opened its doors. Other than that one, FCI is actually my favorite--and I have used 5 over the last few years.
FCI is big (160 employees) and their portal may seem like overkill, but they have their systems down and they are responsive. They are very thorough in loan boarding, which can be a pain, but that is actually a good thing. Yes, they do nickel and dime some but the are competent and communicative. Just by having those two traits they are in the top 25%, based on my experience.
I've looked at a few of the sites and will reach out to them. FCI is on my top 3 list. Competency and Communication are key for me as well as No Hidden Fees.... Again, thanks for the feedback!
@Denise Brown-Puryear You will find that each one annoys you in some capacity. No one truly loves their servicer, in my experience. This is the reason we started BIFI, but BIFI is not yet licensed in NC. They don't all offer the same servicers (default management, document services, tracking of taxes and insurance, escrows, etc.), but I am with you that communication and competency are key. You can check the NMLS for licensing (some servicers will operate without being properly licensed in that state).
At the end of the day, your servicer is there to keep your loan compliant and to process and apply payments. Some investors are hands-on and some are not. Lender portals vary greatly as well. Good luck!
@David Putz - Thank you for this list. I am a brand new rookie at this. Might I please get a copy of the full spreadsheet you have compiled with the fees for comparison? I’m actually only interested in companies that are licensed in Texas at the moment.