Property Manager · Salem, WI · Member since 2020 · 23 posts · 20 votes
6y
Our company in Wisconsin has had to make changes very quickly to keep everything operating smoothly and we have stayed on top of every new development which allowed us to be pro-active since this started.
So far we've done very well. We've only had less than 6 tenants with whom we've had to work with due to loss of jobs or bank account issues. I think one of the reasons we've been successful with rent collection both in April and May has been because of our communication with our tenants. We have been keeping them informed every step of the way through this and provided them with resources should they need assistance. Our attitude wasn't "PAY OR ELSE" it was "HOW CAN WE HELP YOU TO AVOID HIGH RENT BALANCES WHEN THIS IS OVER".
Investor · Wake Forest Area NC · Member since 2020 · 42 posts · 70 votes
6y
I deal with mostly affordable housing in a market where it is very scarce, the growing RDU region of NC. Our collections are off by only about 1-2% so far. Small claims court is closed until at least Aug 1, so we are stuck with 1 bad tenant that is taking advantage. I have not been in a rush to fill my 2 empty units. The required deposit is 2 months now to compensate for the closed courts. In spite of that, we are finding willing and able tenants with 2 months deposit and 1st month rent.
Developer · New Brunswick, NJ · Member since 2015 · 1k+ posts · 2k+ votes
6y
In NJ, so ground zero of the pandemic. We have collected 96-97% for May. Waiting on one tenant who lost their job and one other to finish a partial payment. We can't evict, so doing our best to work with them. Several have used their deposit as they moved out (thanks to the precedent set by our Governor).
Investor · Saint Paul, MN · Member since 2015 · 663 posts · 512 votes
6y
@Andreas W.
Which shows How stupid the government is. they’re giving checks to people who don’t need it. We donated a large percentage of ours because we don’t need it either.
Rental Property Investor · Atlanta, GA · Member since 2015 · 53 posts · 17 votes
6y
Reading the responses so far most people are collecting rents.
I am the property owner of a SFH and use a PM. The tenant has not paid from Feb 1 to May 1 which is 4 months rent. So the issue started a couple of months before the "Shelter In Place" order. Dispossessory suit filed Feb 24 and Writ of Possession and Money Judgment were signed on May 15 and sent to the Sheriff's office, but Sheriff office is on hold still. There is no Moratorium in Georgia (my state) on evictions. Georgia is a landlord/business friendly state. My property does not have any mortgage, not under the Care Act. This is why we are able to get the Writ of Possession. Tenant is squatting. Total owed by now would be around $7500 +. PM's initial dispossessory affidavit only asked for the 1st month rent, late fee and court cost, as that was filed in Feb and that is what the amount of Money Judgement granted. This complicates the situation as now tenant is not 1 month but 4 months in arrears, which means we have to file another suit to claim additional rent owed up to tenant leaves. Any suggestion from the biggerpocket community would be appreciated.
@Brian Briscoe. I also invest in upstate South Carolina. What kind of list of resources did you provide for your tenants. I have one tenant that is having a hard time that I would like to help get back on his feet. If you wouldn’t mind sharing I would appreciate it. Thanks
I'll dig it up. Resources included where to apply for unemployment and rental assistance programs, including United Way. Send me your email address in a DM and I'll send it to you there...
Real Estate Broker · Windsor, CT · Member since 2015 · 1k+ posts · 268 votes
6y
So far 100% paid in April and May. I'm hoping everything will settle/get back to normal soon. My tenants are very responsive about and changes. We try to work with them. So far so good.
Property Manager · Jacksonville, FL · Member since 2020 · 8 posts · 6 votes
6y
We have decided to let tenants make partial payments, with no repercussions or late fees, until July. We’ve found that a large number of people who qualify for the Stimulus Money are still waiting, particularly those between 25-40 range. All of our research indicates that it was being given out in stages with SSI being among the first wave. Some will not receive it until June/July. I contacted a tax expert to confirm this. He also said that some organizations are just starting to get UE going, which means many of these hard working families are barely scraping by right now. It would be wrong to charge late fees and start evictions against tenants, especially if they’re trying to make payments. We are living in unprecedented times and instead of making situations worse, we need to show kindness and understanding during all of this. People are scared. We’ve had several deaths within some of our properties so talk to your tenants and work something out. I can’t in good conscience evict and charge absorbent late fees at a time when so many are laid off and are struggling to put food on their tables. I would hope that if the situation were reversed that they would return the favor. We very well could take a hard hit if this hits a second wave. Using this strategy we’ve found people are indeed making those payments to become current. I encourage you all to reach out on kindness and work with these people because it’s the right thing to do. I also think that you’ll find that your tenants, homeowners etc will be singing your praises and referring you to other people once this is over. I would much rather that be the case than lose business because people viewed me as taking advantage of them during a time when so many have been hurt and dying.
Investor · Westchester, NY · Member since 2014 · 96 posts · 57 votes
6y
We are at 96% rent collection in our portfolio (mostly class B). I attribute this to enhanced unemployment benefits and PPP, and the fact that many unemployed out there are making more with benefits than they did at their jobs.
Rental Property Investor · memphis, TN · Member since 2009 · 2k+ posts · 3k+ votes
6y
As of today, June 9, we have not had any major issue with rent collections in any of our seven cities. Memphis and Dallas are our two biggest management portfolios and they make up the bulk of any properties that are having payment issues. Little Rock, Oklahoma City, Tulsa, Houston and St Louis are all tracking normal. We manage 6,200+ properties across those cities and are finding some similarities in each market.
- residents are actually being very good about communication. - most owners are willing to work with their residents if they have been affected by Covid-19 related issues. - very few are not making any payments. Most residents are getting onto payment plans and sticking to them.
As a company, we are not actively charging late fees right now or using it as a collection tactic. We're not having to use those fees right now to be successful.
We have however seen very slight decreases in total collections from April to May to June. In a normal month, we would collect between 98.5% to 99% of billed rent each month. It was normal to have issues collecting that last 1 to 2 points. In April, we collected right at 98.5%. May is sitting right at 98% right now and we anticipate June being between 97% and 97.5%. It is a reflection that the longer people struggle with income, the harder it will be for them to meet rent obligation during the month, but the percentage of residents struggling continues to remain low.
All in all, I think the results we've seen and others are reporting on here are pretty common.
Reading the responses so far most people are collecting rents.
I am the property owner of a SFH and use a PM. The tenant has not paid from Feb 1 to May 1 which is 4 months rent. So the issue started a couple of months before the "Shelter In Place" order. Dispossessory suit filed Feb 24 and Writ of Possession and Money Judgment were signed on May 15 and sent to the Sheriff's office, but Sheriff office is on hold still. There is no Moratorium in Georgia (my state) on evictions. Georgia is a landlord/business friendly state. My property does not have any mortgage, not under the Care Act. This is why we are able to get the Writ of Possession. Tenant is squatting. Total owed by now would be around $7500 +. PM's initial dispossessory affidavit only asked for the 1st month rent, late fee and court cost, as that was filed in Feb and that is what the amount of Money Judgement granted. This complicates the situation as now tenant is not 1 month but 4 months in arrears, which means we have to file another suit to claim additional rent owed up to tenant leaves. Any suggestion from the biggerpocket community would be appreciated.
That's the problem with PM companies. They will not care for your property the same way you would. I had one issue with a tenant, who was placed by an PM company. Every other tenant has not been an issue, because I carefully vetted them myself.
Property Management · Memphis, TN · Member since 2009 · 668 posts · 362 votes
6y
@Chris Clothier hey Chris I know you didn't mean to, but you really didn't have to stunt on us with those management numbers! Our company is knocking on the 500 doors under management and I just can't imagine the moving parts to your operations (Congratulations and much success moving forward)! Just as you mentioned we really haven't had any collection issues. Our average rent is around $700.00 a month and I believe that majority of our tenant base work at corporations that were considered essential during this pandemic such as Nike, FedEx, UPS and Amazon.
@Chris Clothier hey Chris I know you didn't mean to, but you really didn't have to stunt on us with those management numbers! Our company is knocking on the 500 doors under management and I just can't imagine the moving parts to your operations (Congratulations and much success moving forward)! Just as you mentioned we really haven't had any collection issues. Our average rent is around $700.00 a month and I believe that majority of our tenant base work at corporations that were considered essential during this pandemic such as Nike, FedEx, UPS and Amazon.
If I'm not mistaken you've got a family operation that is very hands-on and takes great care of your properties, correct? I think you also place a premium on knowing who your residents are. That is the difference in my opinion. When residents are treated like a number and with the flippant attitude that they are replaceable then, when in times of stress, it is hard to get them to work with you. However, if residents are treated fairly (poor word choice because we may all have different definitions of what it means to treat a resident fair), but let's just say respectfully, then that relationship makes it really easy to be at 100% collection. Best of luck to you - keep it up!
Hello from the SF Bay Area. So far all my tenants have been paying rent, although some have already warned of possible work furloughs. Luckily it looks like things are normalizing. Good luck to everyone!