Fed up with bad property managers… so I started my own. What do you wish your PM did

[Logan McKay Zylstra]

Hey everyone, I’m an agent/investor here in Utah. Over the last few years, I’ve worked heavily with househackers and small multifamily buyers. The same pattern kept showing up: people were excited to buy, but consistently let down once they handed the keys to a property manager.

Slow communication. Missed renewals. No strategy around rent. Repairs that made no sense. Owners in the dark.

After watching too many clients get burned, I finally hit a point where I was done recommending “the least bad option.” So I built the thing I wished existed.

We’re now managing 20 doors — mostly single-family and small multi — and focusing on treating these properties like assets, not headaches. Clear communication, owner transparency, renewal strategy, vacancy prevention, and actually protecting cashflow.

Now I want to tap into the BP collective mind here:

What’s the BEST thing a property manager has ever done for you?
and/or
What do you wish your PM would have done (or stopped doing)?

Could be anything, I just want to make sure I'm focusing our efforts in the right places.