The 7 Most Common Tenant Complaints (& How to Solve Them!)

The 7 Most Common Tenant Complaints (& How to Solve Them!)

1 min read
Matt Faircloth

Matt Faircloth, co-founder and president of the DeRosa Group, is a seasoned real estate investor. The DeRosa Group, based in historic Trenton, N.J., is a developer and owner of commercial and residential property with a mission to “transform lives through real estate.” DeRosa creates partnerships to finance select real estate investments and has a proven track record of providing safe, profitable investment opportunities to their clients.

Experience
Matt, along with his wife Liz, started investing in real estate in 2004 with the purchase of a duplex outside of Philadelphia with a $30,000 private loan. They founded DeRosa Group in 2005 and have since grown the company to hundreds of units in residential and commercial assets throughout the East Coast. Under Matt’s leadership, DeRosa has completed tens of millions in real estate transactions involving private capital, including fix and flips, single family home rentals, mixed-use buildings, apartment buildings, and office buildings.

Matt is an active contributor to the BiggerPockets Blog and has been featured on the BiggerPockets Podcast three times (show #88, #203, and #289). He also regularly contributes to BiggerPockets’ Facebook Live sessions and teaches free educational webinars for the BiggerPockets Community.

Matt authored the Amazon Best Seller Raising Private Capital: Building Your Real Estate Empire Using Other People’s Money. The book is a comprehensive roadmap for investors looking to inject more private capital into their real estate investing business and is a must-read for anyone looking to grow their business by using private lenders and equity investors. Kirkus, the No. 1 trade review publication for books, had this to say about Raising Private Capital: “In this impressively accessible introduction to a complex subject, Faircloth covers every aspect of private funding, presuming little knowledge on the part of the reader.”

Matt and his wife Liz live in New Hope, Penn., with their two children.

Education
Matt earned a B.S. in Industrial and Systems Engineering with a minor in Business from Virginia Tech. (Go, Hokies!)

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Some people never invest in real estate because of their fear that they are going to get a call at 11:00 p.m. (or even worse, 2:00 a.m.) that something bad has happened at their property. I have been a landlord for 11 years now, and the truth is, I have actually gotten that phone call, but these calls happen few and far between. In today’s video, my property manager and I talk about strategies to reduce the most common maintenance calls and complaints.

Related: The Top 5 Questions to Ask Every Potential Tenant on the Phone

The 7 Most Common Tenant Complaints (& How to Solve Them!)

I would love to get some chatter going. I would love to hear from other landlords. What are some other common complaints that you get from tenants?

Thanks for watching and commenting!