New to Real Estate · Miami, FL · Member since 2024 · 1k+ posts · 433 votes
We had someone leave the team a while back. It was unexpected, yet there were no hard feelings. We figured we'd split up the work until someone new came in.
Then we realized how much of the business lived inside one person's head.
Nobody knew where certain files were. A few conversations had no notes. Some follow-ups only existed because one person remembered them.
That was on us. We'd built a business that depended too much on memory and not enough on process.
Since then, we've documented more, shared more, and made sure no task belongs to just one person.
Losing a team member shouldn't mean losing part of your business.
Real Estate Agent · Columbus OH · Member since 2018 · 1k+ posts · 1k+ votes
2mo
man preach! been my life long battle honestly, really just getting into some progress recently after decades really of struggling in any kind of work or business to have any kind of real living maintainable system. We getting there though!
Honolulu, HI · Member since 2008 · 3k+ posts · 2k+ votes
2mo
I hate to leave you disillusioned, but without systems, procedures, and guidelines, you have no business. You must identify each major process, and break it down into specific procedures with adequate guidance, and provide a clear definition of requirements to be met. No two people have exactly the same view of "good" or "bad" results.
I hate to leave you disillusioned, but without systems, procedures, and guidelines, you have no business. You must identify each major process, and break it down into specific procedures with adequate guidance, and provide a clear definition of requirements to be met. No two people have exactly the same view of "good" or "bad" results.
Yes, absolutely, but that's a different topic altogether - how to establish procedures, how to follow them, what written documents should be made while following procedures, and how does one review the written information and extract valuable know-how.
Nowadays, apps like Bitrix and other Kanban-based apps make it super easy.