Hey Ronda. I wish I remember where I read or heard this from so I can give them credit, but simply say "its amazing what you can find on the internet these days" and then laugh right after and most people just chuckle with you and say ok. If they ask more I tell them all my leads come from public records so it had to come from that. I have never had a problem since doing this.
We get this all the time and your best bet is to be honest. Our standard response is we use a collection of internet based public resources. And we always tell them we know they're late on their taxes and then quickly follow up with how we can help.
I agree with @Scott Lewis . Be honest! If someone played the "I magic'ed it from the Internet" card on me I'd hang up in a heartbeat. If someone told me that all of that information is public record and they used it to identify me then I'd be more inclined to talk to them.
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