Questions About Working Orders...

[Alex Rodolitz]

I just bought a property in Columbus, Ohio through an online auction. I'm an out of state investor.  Today I had a bit of a situation which I'm trying to wrap my head around. I sent a locksmith to replace a lockbox on the property because the code I was given to the box doesn't work. Since I'm out of state, I hired someone to record the process to make sure the door key worked after being rekeyed and the lock box worked as well. The locksmith got spooked because of my employee videoing him and tried to call the code enforcement - I guess to see if it was okay to enter the property - My name is on the deed btw. However, he wasn't able to get in touch with them so he called the police and they showed up at my property. They told both the locksmith and the man I hired that everything was up to date paperwork wise but since they didn't have a "work order", that the locksmith couldn't finish the job. What exactly is a work order? I'm from New York and I know that there are working permits to do work on a commercial space or similar properties. Is this same thing as a "work order" or is this something having to do with violations on the property itself? Thanks so much for your time!