QuickenLoans and broker's relationship

[Ross A.]

This is really strange to me and I need to ask the forum what they think.

I called QuickenLoans on a new property that I'd like to purchase in the state of FL. The QL agent tells me that I cannot obtain a loan directly from them because I seem to have another property (in the state of MI) that I refinanced some time ago through a broker. So now I can't get a loan from QL unless I have to go through that MI broker? he said they "honor their relationship with their brokers". I told the QL rep what if the MI broker isn't licensed in FL? his answer was that "you have to go through your broker, if he can't do it, we'll have to find you another broker in FL". I asked to speak with their senior advisor, and he basically said the same thing; he told me "I have a very unique situation"!

Does that make sense?

[Jared Rine]

@Ross A....I don't agree with the sentiment here, as being a broker, I use Quicken a lot and they are a solid lender.  I don't know how they operate though on the retail side but that probably has something to do with the fact that years ago, retail used to 'steal' wholesale clients.  That's almost unheard of these days, and your situation just happens to be at the mercy of that.  I'd probably try to find another lender and/or if you need a referral let me know. Full disclosure, I mainly lend in CA, so I'd be referring a trusted colleague.