Professionally reglazed bathtub 3 mo ago is already peeling

[Miho Y.]

Hello BP professionals,

I am self-managing this property and I must leave the country tomorrow for 3 weeks. This type of issue arises the day before my departure. 

I used this company called "Quality Refinishing" in Santa Ana, CA from Apartment Association directory. Quality Refinishing's phone number has been disconnected so I guess they went out of business? I Paid 325 with 6 year warranty in 4/21/2016. On 7/26/2016, the tenant is complaining that it is peeling and concerned of the safety. 

Is it not safe to use? I need to advise my tenants.

If so I don't know what to do. Your input/advice is highly appreciated.

Thank you.

[Nicole A.]

Don't feel like you have to resolve this today. Explain to your tenants that the tub is safe and that you will be out of town for a few weeks and unsure how much phone/email access you'll have. Perhaps ask a friend or someone if they wouldn't mind stopping by the business address during your absence to get more info.