Trouble with uploading pic

15 Replies

Hey BP Family, I'm somewhat new here and I am having trouble with uploading my pic. Any help would be greatly appreciated!! Don't want my profile to look so plain. 

I'm having same problem from iPhone.

What happens when you guys try to select a pic from your computer for upload?

From my Android.

The little circle just keeps going around....Once left it for 15 min and nothing happened

Having the same problem from my computer. Not sure what the solution is. 

Hey @Josh DeShong  @Leonard Holland  @John K.  for this, I'd suggest trying to upload your photo with Google Chrome, and see how it goes. We've experienced some problems with other browsers.

Also make sure your photo file is a JPEG and doesn't exceed 6 MB.


Guys - We're going to have our dev team look this over.

Hi everyone,

BP Developer here. I am having trouble reproducing the error and was hopping to get a little more information to help me troubleshoot. Could you send me the following:

  • The phone model
  • The OS
  • The browser
  • What network condition you are uploading the image with (wifi, 3g, etc)
  • And, if possible, a copy of the image (PM me and I’ll send you my email address)

Thanks for your help!


When I tried with Google Chrome instead of Internet Explorer the image uploaded with no problem.


@John K.  - The issue was fixed. This should work in any browser.  If that is not the case for any users, let us know and we'll investigate further.

I'm having the same problem with uploading a photo.  The circle just goes around and around and never loads.  It happens with my Mac OS X ver. 10.6.7 as well as our PC using Explorer.



Actually I need to update the report.  With the Mac, it doesn't respond at all when I click on the Upload button.  -Jennifer

Using chrome work for me after I had this issue.

@Jennifer Talcott  - Can you try to clear the cookies in your browser to see if it works after that?  If not, do you have another browser you can use to test it with?

cc: @Robert Perry  

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