Help! I can't view my messages!

7 Replies

Hi all,

I am pretty new to the site and am trying to figure out the whole messaging thing. BP has told me I have a new message twice. So I downloaded the feature to look at messages and both times now they are just gone. Do I have to have a pro or plus membership to view messages? Thanks in advance?

I don't think being pro or plus has anything to do with it. The messaging was giving me issues on my ipad the other day. Try viewing it from a desktop or laptop. 

Maybe @Joshua Dorkin  can help. 

Thanks @Ryan R.   I am currently using a desktop but still not able to come up with anything. @Joshua Dorkin  anyone else have this problem?

Originally posted by @Chelsea Newton :

Thanks @Ryan R.   I am currently using a desktop but still not able to come up with anything. @Joshua Dorkin  anyone else have this problem?

Hello, Chelsea,

I am not showing you to have any messages in your inbox. Where do you see this alert? If you have messages they will pop up on the right hand corner in your photo image as a red number. If you hover over that image you can scroll down to your "inbox" and should be able to read them from there. If you are having any more issues please email me, or send me a screen shot to [email protected]

Look forward to seeing you on the site, and welcome!



Umm... can't find my inbox?  If there are no new messages, how do I get to it? 

@Thang Cao , in the upper right corner of your page should be your avatar, a speedometer icon, and a bell icon. Hover over the bell icon and the dropdown menu will include your Inbox. If there is a number next to it, that means you have that many unread messages.

@Mindy Jensen , thank you... LOL...Thanks for your help

Maybe make that bell into an envelope icon? 

The bell indicates an alert. You get keyword alerts, forum votes, mentions and inbox alerts all in the same place.

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