You should have reached out already. I am making eRentpayments mandatory for my properties.
@Brandon C. When is rent due? The first of the month or the fifth?
I would suggest reaching out. A couple of my tenants had problems getting setup with eRentPayment, even with the detailed instructions I sent them. The good news is their customer service is very responsive and will walk them through the process.
Definitely let us know if they have any questions while signing up as they can call us for assistance, email us, or start a chat session so they can register while chatting with us. If you need to resend them the instructions with the link you can go to the Forms section of your profile. We are always happy to assist! Thank you.
Send a reminder, would have been better a week ago, but better late than never. If rent is due tomorrow provide instructions for immediate payment (check / money order) and remind of late payment fees in your lease
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