Facebook/Negative feedback on an ad?

Question

We posted a link to our rehab on Facebook to build some buzz. I figure it's cheap/why not. We've have 4-5 comments about how great the homes is, cute, and well done. As well as people tagging people who are looking for a home in it.

Today I get a comment from a lady who literally just says "This is not a good area".

So I respond that: "I respectfully disagree. While there are dangerous places to live in St Louis this isn't one of them. " I included a link to the crime map and Trulia stating its crime area is the lowest.

She responds back that: " I have lived in this area my whole life and I wouldn't pick to live on that street."

While she is entitled to that opinion I do not think its fair to publicly claim something is in a bad area with the data states the opposite. What would your response be?

James Stevens · Answer

As you said, everyone is entitled to their own opinion, but you don't want to get into an argument about it on your facebook feed.  Personally, I would just stop that conversation where it is and delete her comments from the thread.

Jon Klaus · Answer

This. It's your page, delete her comments.  It's an ad, not a forum.

Russell Brazil · Answer

Ryan Dossey that you should just delete her comment and not worry about it.

Shane Woods · Answer

I agree with @James Stevens @Jon Klaus and the others.

Delete and move on.  It's your ad.

Think of it like a commercial on TV or the radio.  If someone doesn't like a product the see on TV, even if they do call the manufacturer of the product, it's not going to change the commercial.

Michael Noto · Answer

Just delete her comments and move on.  I try to stay away from telling people what is safe and what isn't.  You posted facts, she posted an opinion.  A serious buyer/renter will be able to tell the difference and if not you probably don't want to deal with them anyway.

People who have half a brain will drive by an area they are thinking of living in.  This will not impact you selling or renting the flip if that is what you are worried about.

Mary B. · Answer

Ok, then I'd go with the PD reports definitely.

Her comment is likely very personal only and have no baring from a landlord/tenant perspective.

I've lived in ghettos most of my life and a few of them I would not return to as a resident even for a seven figures payment. A few have left the war-zone label entirely in the rear; yet they are and will forever be apart of my past. Still its normal for people to out grow a neighborhood or lifestyle that they once had for one reason or many. That very well may be her point of view and seeing where your rental is located brought back some bad memories. You probably didn't ask for that and certainly don't need it at this point. That's the unfortunately thing about FB as it has a very personal platform and it shows continuously. Especially when people are there to do business you run the risk of unprofessional comments as a norm...

Kudos,

Mary

Ryan Dossey · Answer

We did delete originally I wanted to keep it "transparent" however when people cannot be objective/reasoned with there is no point.

Maged Bishara · Answer

I agree. The further the conversation goes back and forth the more it's highlighted. Posting online and allowing feedback means that we'll have done negative reviews ever once in a while. It's too be expected.

Deleting it and moving on is what I would do.

Frankie Woods · Answer

Agree with most of the previous responses...  Simply delete the post IMO

Ryan Dossey · Answer

@Mary B.

I did consider that possibly... However our local PD departments provide crime data that tracks traffic violations, sex offenders, police reports, break ins, assault etc. This is one of the best places to be in that area.

While she may "choose not to live on that street" she isn't doing so based off of factual data.

I think it's like an above poster mentioned that whenever you do something there are always going to be naysayers. What's hilarious was she liked the post.

As to the Trulia. Its easier to post simple link than expect her to complete the necessary due diligence of digging through multiple websites.

Facebook/Negative feedback on an ad?

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