New roof but still leaks

3 Replies

I had a brand new rubber roof put on a building I have, in September of 2017. The roof leaked the 1st time there was rain.  The roofing company came out at least 3 times (about every month) to do repairs and leak never stopped. 

This year they became unresponsive and I finally reached out to their insurance on the COI. The roofing company ended up calling me and asking if I can meet and walk the roof with them. Later this day their insurance messaged me,  almost immediately in defense of roofing company. I got the vibe that they aren't trying to help but find a reason to not be liable. 

My biggest concerns are 

1. I have interior damage from water getting in. 

2. Even if they fixed it now,  I believe the repairs will compromise the life of the rubber roof and I'm no longer getting what I paid for. 

What are my options for a good outcome with this?  I would love to hear any thoughts. 

Thank you, 


start fully documenting everything and take lots of pictures, I would start communicating via email or by letter, even send them a certified letter stating damages etc, sounds like you didn't hire a qualified roofer. send a copy of everything to your attorney maybe even have him draft a letter demanding a response, if push for a refund + damages and go with a new roofer

File a lawsuit with the company and the insurance company . Just filing it will get their attention 

Thank you guys! Will do.

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