Neighbor Storage App - renting large unfinished basement?

Question

Has anyone used Neighbor storage before?

I'm considering renting out a large unfinished basement through Neighbor, but was curious if other people have experiences with Neighbor or suggestions first.

I figure this would be a great first real estate project for me to get into as it would have minimal costs and overhaul. All I would need to do is clear out the basement and post it on the app. There would be no tenants I would have to deal with, only setting up a date for renters to move their stuff in and out.

I'm also wondering if it would be a better idea to rent out the entire basement, or break it up into smaller rentals (i.e. a 30x30 space or a bunch of 10x5 spaces etc.)

I'm imagining there is a market for people who need to store boxes for a quick move etc., but I can't imagine one person filling the entire basement so that's why I'm considering breaking it up if possible. Thanks!

Zachary Snavely · Answer

Terrible experience. After using Neighbor many times for parking, there was an incident where my car was towed while using the app. Neighbor refuses to compensate me for the towing fee.I paid Neighbor for a service - the long term storage of my vehicle, via one of their hosts. I, as the customer, I did not meet the host and had minimal communication with them. As the customer, the difference between Neighbor as the business, and the "host", do not really matter to me. I am unaware of how Neighbor is set up as a business, and it should not be my responsibility to research their "hosts". This is what I paid them to do. Directly from their website: "As long as you stay with Neighbor, you're protected". This is fraudulent advertising. When my car was towed during the time that it was staying with "Neighbor", I did not feel protected. In fact, rather than making this issue right, Neighbor has been fighting. In the grand scheme of things it would be a small cost to fix their mistake, and instead they have turned off a loyal customer from ever using or recommending their services again. I can't imagine why someone would feel comfortable renting a storage space for their vehicle with Neighbor, when there is a chance that the vehicle will be towed during its stay, and that the customer would be on the hook for the towing charges. I paid Neighbor for a service which was not rendered. Due to this they refunded me $33, and refuse to help with the $425 towing fee I incurred while they were storing my vehicle for me. This is unacceptable.