Im working on a wholesale deal here in Clarksville, TN. The property is attached to a large lot. I have the lot under contract and assigned, not the home. I have this agreement until the end of September. And once I close, on or before the scheduled closing date, this will be a very nice spread and a win/win/win situation for myself, the owner, and the end buyer. The only issue is the property is attached to a reverse mortgage and I have been going back and forth with the mortgage company to get a partial release of lien on the lot. The reverse mortgage department has given me the run around, to say the least. I've been working on this one for about 2 months now. Providing all requested information, and even getting an appraisal completed and sent in upon the mortgage company's request. And now every time myself and the owner calls in to ascertain an update they send us around from one department to another. It's evident that it might not be in their best interest to partially release the reverse mortgage lien on the lot, however I would like some sort of resolve on this issue. Is there any way I can expedite the process? I'm getting closer to the intended closing date and they aren't showing any signs of progress on their end. I would hate to continue to be drug through the mud on this one just to be told that they wont release it anyway. The mortgage company is based out of Texas however, everyone is working from home due to the pandemic, so we wont be able to walk into the brick and mortar to assure we get to speak to the right people. Our request approval is being withheld by another department. And this innocuous department doesn't seem to have a direct line or way for us nor the other employees to access directly. What should I do?