Question about preforeclosure mailers

[Harrison Helterbrand]

there is probably a thread about this but I didn't find it.

I've done some mailers to preforeclosures and at least 60% of my calls from the marketing campaign is people just wanting to know how I found out about their preforeclosure status.

Question 1:

Is there something I can do with the mailer message to reduce this?

Question 2:

What is a good script I can use to answer this question and maybe change their attitude from defensive to realizing that it be able to help them?