Sharp drop in laundry usage

12 Replies

Where can I find laundry room usage data and statistics. I have some buildings in 2 separate towns with each having a pay laundry room. For months since I started tracking, there was typically a load a day on average. Suddenly it all stopped and there hasn't been any laundry for 3 weeks. I have double checked that everything is work and no tenants have complained. I would suspect tenants are up to something, but it has happened in both towns. So maybe it is just a seasonal thing?

They  figured out how to beat the coin changer 

Originally posted by @Matthew Paul :

They  figured out how to beat the coin changer 

 The machines are credit card only. I was thinking maybe they hacked the machines, except that it has happened at both locations at the same time. Which would be an interesting coincidence so I think unlikely. 

That does sound suspicious. Its a lot days or dirty clothes. I would first check to see if the coin collector device on the machines have been tampered with and if that's not the case, just kindly ask the tenants if either there is new lower price Laundromat that might have opened up or are they no longer satisfied with using your machines.

What are the chances that the processor is having an issue on their end and not reporting properly?

Originally posted by @Matt K. :

What are the chances that the processor is having an issue on their end and not reporting properly?

 I don't know. I considered that possibility and tested with my own credit card last weekend. The charge went through without issue. If there isn't any laundry activity this weekend, I should probably call the processor anyway. 

Or the other possibility , you have tenants wearing dirty clothes 

Install a camera.

What is the credit card payment laundry system you are using?

Was this resolved? What was the cause?

Originally posted by @Mal Vin :

What is the credit card payment laundry system you are using?

Was this resolved? What was the cause?

 I am using spyderwash. Tenants just were doing laundry with my machines for a few weeks. It was around the holidays, so maybe they were gone a lot, or doing laundry somewhere else. I don't know, but all seems to be good now.

What I am finding is that single tenants just don't do laundry as often as one would expect. Families with kids do a ton of laundry. 

Gotcha. How do you like Spyderwash? Is it only payment processing? Did you have to get your machines from them? Do they do maintenance?

With single tenants with low laundry utilization, do you feel the fees of providing spyderwash justify the benefits the system gives you? I'd figure they spend less to wash than you pay to supply the feature.

Originally posted by @Sam R. :
Originally posted by @Mal Vin:

What is the credit card payment laundry system you are using?

Was this resolved? What was the cause?

 I am using spyderwash. Tenants just were doing laundry with my machines for a few weeks. It was around the holidays, so maybe they were gone a lot, or doing laundry somewhere else. I don't know, but all seems to be good now.

What I am finding is that single tenants just don't do laundry as often as one would expect. Families with kids do a ton of laundry. 

How do you like Spyderwash? Is it only payment processing? Did you have to get your machines from them? Do they do maintenance?

With single tenants with low laundry utilization, do you feel the fees of providing spyderwash justify the benefits the system gives you? I'd figure they spend less to wash than you pay to supply the feature.

@Mal Vin Spyderwash does the job. It is only payment processing. The machines I bought are speed queen. Maintenance hasn't come up yet. Look through my other posts for a break down of the costs.

I am providing laundry facilities to the tenants. Otherwise they would have to leave the building and possibly bring their laundry elsewhere through the rain. The tenant quality is for sure better than my buildings that don't have laundry on site.

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