For Brokers/LOs - What's Your Biggest Lender Frustration?

[Julien Hill]

Quick question for the brokers and loan officers in the community:

What's your biggest pain point when working with lender partners (especially on DSCR/investor deals)?

Is it:

• Slow response times?
• Last-minute term changes?
• Poor communication throughout the process?
• Missing closing dates?
• Something else?

My perspective from the lender side:

I've worked with 50+ brokers over the last year on DSCR deals. The ones who keep sending me business tell me it's because I make them look good to their clients.

What that means in practice:

• Response within minutes to hours (not days)
• Clear expectations set upfront (no maybes or surprises)
• Constant communication at every step
• Close in 21 days or less typically
• No retrades or last-minute changes

The key I've found is full transparency from day 1. If there's an issue with a deal, I'd rather know on day 1 than day 20 so we can address it early.

For the brokers here: What would make your life easier when working with lenders? What do the good ones do that the bad ones don't?

For investors: What have you experienced when your broker had a terrible lender partner? How did it affect your deal?

Genuinely curious what everyone's experiencing out there.