‎What Makes You Trust Someone With a Deal?

[Clement Oigoga Adams]

What Makes a Buyer Want to Work With You Again?

One thing I’m learning while studying disposition is that a successful transaction is about more than simply finding a buyer for a property.

The overall buying experience matters too.

From the first conversation to the closing table, there are many small things that can influence whether a buyer thinks, “I’d definitely work with this person again.”

For example, responsiveness can make a huge difference.

When a buyer has questions, needs additional information, or is trying to make a decision quickly, being available and communicating clearly can create a much smoother experience.

Organization matters as well.

Having accurate property information, numbers, photos, contracts, timelines, and other important details readily available can make it easier for a buyer to evaluate an opportunity with confidence.

Then there is transparency.

No deal is perfect, and experienced investors understand that. Being upfront about potential issues, risks, or uncertainties can actually build more trust than trying to make every opportunity sound perfect.

I’m also realizing that problem-solving is a major part of the job.

Transactions can have unexpected issues. The way those issues are communicated and handled can sometimes matter just as much as the original opportunity.

And I think the experience shouldn’t necessarily end at closing.

A simple follow-up, checking how the transaction went, or staying in touch can help turn a one-time transaction into a long-term relationship.

For those who have been doing this for a while:

What separates an average transaction from an experience that makes you genuinely want to work with the same person again?

Is it communication, organization, transparency, problem-solving, speed, follow-up—or something else?

I’d be interested to hear what experienced investors and disposition professionals have found makes the biggest difference.