Kenosha WI Property Management
Hello folks,
I am a rookie investor, purchasing 9 properties in the Kenosha WI market 3 years ago. I inherited a property manager who I get along great with and respect. He is an investor himself which is helpful.
That being said, I've been noticing some increasingly alarming situations that I'm not sure how to take. It's not a great market, but I've come across several tenants complaining of extended periods waiting for repairs. Two months to fix an oven. Snow not being shovelled to the point where I'm getting notices from the city.
I recently had a sewer backup situation in my best unit with best tenants, and they're livid - asking for myself or the property manager to cover their damages. Their renters insurance doesn't cover the flood damage.
They're saying that they put in work orders for weeks or longer, and my property manager confirmed the plumber was in vacation for up to two weeks but didn't tell him. My property manager wants to handle this on his own so the situation doesn't get muddy.
I'd like to speak with the tenant but don't want to damage my relationship with the property manager. I'm concerned that the tenants complaints were neglected which led to their property being damaged.
Do you all have any advice or guidance? Thank you!