acknowledging big events in tenants' lives

[Lisa Thiessen]

I have a low-stakes question. A longtime tenant lost her mother recently, and I'm wondering what, if anything, fellow landlords do to acknowledge big events (marriages, births, deaths, etc.) in their tenants' lives. I'm inclined to send flowers; is this too personal? 

[Nathan Brown]

I wouldn't think it's too personal. As a professional PM, I can't help but see that as an opportunity to provide "surprise and delight" customer service. Always thinking about that future renewal... As a human being though, it's just a nice thing to do.