Responding to a tenant that expects compensation

[Andy Sabisch]

We have a triplex and one of the units had a stopped bathtub drain.  We had someone come out and as they were clearing it, a leak developed into the lower unit.  The ceiling tiles were wet and water came out onto the floor.  We had the person fixing the plugged line address both units and verify that there was no more leakage into the lower unit.  

The tenant in the lower unit is now demanding compensation for the leak as he is certain there will be mold as a result.  We are replacing the water damaged tiles and verified there is no more leakage.  

His rent is due on the 1st and late after the 3rd.  He had paid early but cancelled the electronic payment as he expects compensation for the leak.

How would you respond to the tenant in this situation?

Thanks in advance

[Lilly Harker]

If I were in your position, I’d respond to the tenant with something like this: “Thank you for bringing your concerns to our attention. As soon as the issue with the blocked drain was identified, we had a professional resolve the problem and confirm that the leak was fully addressed. We are replacing the damaged ceiling tiles and have ensured everything is properly dried to prevent further issues, including mold. If any personal items were damaged, please refer to your renter’s insurance policy, as that’s the appropriate channel for handling such claims and is outlined in the lease. While we understand this was inconvenient, rent is still due on the 1st and considered late after the 3rd, per your lease terms. Let us know if you have any further questions.” It keeps things professional and clear, sets the right expectations, and reinforces the terms of the lease. Hope this helps!