Skip to content
×
Pro Members Get
Full Access!
Get off the sidelines and take action in real estate investing with BiggerPockets Pro. Our comprehensive suite of tools and resources minimize mistakes, support informed decisions, and propel you to success.
Advanced networking features
Market and Deal Finder tools
Property analysis calculators
Landlord Command Center
ANNUAL Save 16%
$32.50 /mo
$390 billed annualy
MONTHLY
$39 /mo
billed monthly
7 day free trial. Cancel anytime
×
Take Your Forum Experience
to the Next Level
Create a free account and join over 3 million investors sharing
their journeys and helping each other succeed.
Use your real name
By signing up, you indicate that you agree to the BiggerPockets Terms & Conditions.
Already a member?  Login here
General Landlording & Rental Properties
All Forum Categories
Followed Discussions
Followed Categories
Followed People
Followed Locations
Market News & Data
General Info
Real Estate Strategies
Landlording & Rental Properties
Real Estate Professionals
Financial, Tax, & Legal
Real Estate Classifieds
Reviews & Feedback

Updated 13 days ago on . Most recent reply

User Stats

516
Posts
427
Votes
Andy Sabisch
#2 Rehabbing & House Flipping Contributor
  • Investor
  • Wilkes-Barre, PA
427
Votes |
516
Posts

Responding to a tenant that expects compensation

Andy Sabisch
#2 Rehabbing & House Flipping Contributor
  • Investor
  • Wilkes-Barre, PA
Posted

We have a triplex and one of the units had a stopped bathtub drain.  We had someone come out and as they were clearing it, a leak developed into the lower unit.  The ceiling tiles were wet and water came out onto the floor.  We had the person fixing the plugged line address both units and verify that there was no more leakage into the lower unit.  

The tenant in the lower unit is now demanding compensation for the leak as he is certain there will be mold as a result.  We are replacing the water damaged tiles and verified there is no more leakage.  

His rent is due on the 1st and late after the 3rd.  He had paid early but cancelled the electronic payment as he expects compensation for the leak.

How would you respond to the tenant in this situation?

Thanks in advance

  • Andy Sabisch
  • Most Popular Reply

    User Stats

    15
    Posts
    13
    Votes
    Lilly Harker#2 Managing Your Property Contributor
    • Rental Property Investor
    • Indianapolis, IN
    13
    Votes |
    15
    Posts
    Lilly Harker#2 Managing Your Property Contributor
    • Rental Property Investor
    • Indianapolis, IN
    Replied

    If I were in your position, I’d respond to the tenant with something like this: “Thank you for bringing your concerns to our attention. As soon as the issue with the blocked drain was identified, we had a professional resolve the problem and confirm that the leak was fully addressed. We are replacing the damaged ceiling tiles and have ensured everything is properly dried to prevent further issues, including mold. If any personal items were damaged, please refer to your renter’s insurance policy, as that’s the appropriate channel for handling such claims and is outlined in the lease. While we understand this was inconvenient, rent is still due on the 1st and considered late after the 3rd, per your lease terms. Let us know if you have any further questions.” It keeps things professional and clear, sets the right expectations, and reinforces the terms of the lease. Hope this helps!

    Loading replies...