Thumbs Down on Turbo Tenant

[Chris O'Leary]

I’m a landlord who tried TurboTenant because they advertise “free” listings, but the experience has been frustrating and disappointing from the start.

Support is basically nonexistent unless you pay.
The free version only gives you an automated bot, which is useless. My listing never went live after two days, and I couldn’t reach an actual human. I finally paid the $119 for “premium support” just to get someone to look into it.

When I asked why my property wasn’t posted, they told me they were “waiting for the validations department” to confirm I was the property owner—even though I had already uploaded clear proof of ownership. No explanation and no clear timeline.

The listing exposure was also extremely poor.
My property is well-priced, and I’m getting steady inquiries from Zillow and Facebook Marketplace. Yet I received only one inquiry from TurboTenant in three weeks. Their marketing claims simply don’t match the real-world results.

Trying to cancel auto-renewal created another headache.
The mobile app doesn’t show the option, and after three emails back and forth, support kept directing me to screens that don’t exist on mobile. I finally logged in on my laptop and found the page they meant—but when I tried to turn off auto-renew, the system wouldn’t let me because I had an “active subscription.” That logic makes no sense, and it left me feeling stuck.

A support agent has now offered to manually deactivate auto-renewal on their end, so at least I won’t need to cancel my credit card—but this should not be such a difficult process.

Overall, TurboTenant has been an expensive waste of time and money.
The software is clunky, support is slow and confusing, and the listing performance is far worse than every other platform I use. I strongly recommend landlords look elsewhere.