Returning Tenant's Security Deposit - RentRedi

[Adam Ahrens]

We are curious if others have experienced this or have a better way.

We currently utilize RentRedi to handle our rental properties. We had a tenant move in 4 years ago and pay their security deposit. They are now moving out and we want to return a portion of the security deposit back to the tenant however RentRedi doesn’t allow any type of financial return after 180 days. So we will have to cut a check to the tenant instead of direct deposit through RentRedi.

Any current landlords using RentRedi experienced this? Is this true or are we missing somewhere on the app where we can return the security deposit?

[Taylor Dasch]

That 180-day limit is a huge pain with these platforms. Honestly, if the system won't let you process it, I wouldn't overthink it—just cut them a paper check or use something like Zelle/Venmo if you're comfortable with that. You can always upload a copy of the check or a screenshot of the payment to their file in RentRedi so you have the record stored in one place. Getting the money back to them is the important part; the method matters less as long as you have a paper trail.