How do you all handle tenant maintenance requests/communication?

[Joshua Bygate]

Curious how other self-managing landlords deal with this. When a tenant texts, calls, or emails about something (AC not working, leak, broken appliance, etc.), how do you figure out what needs immediate attention vs. what can wait?

Is it mostly judgment call based on how the message sounds, or do you have some kind of system? And does anything ever fall through the cracks like a request gets buried in texts and you forget about it until they follow up annoyed?

Just trying to learn how people handle this in practice, especially once you've got more than a couple units going. Appreciate any insight!