Understanding TransUnion SmartMove reports

[Nick Jensen]

We just used SmartMove for two potential tenants who would be sharing the house we're renting. This is our first time screening tenants. The process was very easy and the applicants were able to complete the process without a hitch. Now we have reports for each applicant, but we're not sure how to interpret/investigate one of the "red flags".

- One of the tenants has a criminal background. There are links to 6 different cases with case numbers but no information about the cases themselves. All we know is that these reports were from California. Where does one go to look up the case numbers with more detailed info about the crime?

[Steve Babiak]

First make sure that the name matched on those records is actually your prospect. I have a policy where both a name and date of birth match will be considered as an exact match to an applicant.