Rental Property Maintenance Handbook or Quick Reference Guide

[Joe Larson]

Hello,

This is my first post in the Bigger Pockets forum, so I apologize if I've screwed something up haha.

Anyways, I have a pretty unique question. I'm looking for some sort of quick reference handbook for when a tenant has a minor problem in their unit. 

When there is a small issue, rather than sending a maintenance man, if I could either give the receptionist a book of reference to quickly discuss with a tenant over the phone, or give every tenant a book pertaining to common issues that can occur in a unit.

Any help or thoughts would be greatly appreciated.

Thanks,

Joe Larson