German Roaches not cleaned out during one time treatment

[James Conaway]

I own a 4plex that had a tenant move in and bring German cockroaches with them. I paid a pest control company $600 to perform a "Roach cleanout" to treat all the units with the understanding that they would eliminate the current infestation in the whole building. 2 months go by and there are still German roaches in the source unit.

The service is still under warranty and I am asking them to come back and reapply. I also asked if I should expect their service to eliminate the current infestation in the building and they responded that it all depends on the tenants cleanliness and the only way to deal with an infestation long term is to have monthly service.

My thinking is, why the hell did I pay you a one time fee of $600 to "clean-out" the roaches if you are now telling me the only way to deal with it property is monthly service?

This sounds to me like a cop-out. I understand that if you have a building with tenants who are not clean, you are increasing the chances over the long term you will get pests.

I would think it's reasonable to expect that the one time treatment would eliminate all the current German roaches and that there would be a period of time where you wouldn't have any.

My point boils down to whether you are getting what you pay for and the product of their work should be the elimination of ALL German roaches during their treatment window (60 days).

I don't mind signing up for regular service, but $600 to "clean them out" and not have them cleaned out is very aggravating.

Am I being unreasonable?

[Eugene Kemp]

I think you need a new company. My company told me that get!an roaches will never go away with one visit. Eggs will hatch and they need to come back minimum one more time in 2 weeks to get the new ones and they never charge me for returning. And I have NEVER paid anything close to $600!!