Stalling Tenants-What Should I do?

[Val J.]

I'm in the DFW area and I have a property with a management company. They called me two months ago letting me know the current tenants wanted to renew. I ok'd this but with a $50 per month increase. Fast forward to the end of June. I still don't have the signed renewed lease so I contact the company because I also notice that I get June's rent check and the payment is still unchanged. They state "oops we let this slip but we will call the tenant and get on this right away." I wait and call again on Jul 5th and they tell me that they've contacted the tenant but they aren't responding back. I state to them that leasing is all about the black and white or in other words some form of lease whether it's annual or monthly. They agree and say we will call them today and keep trying to reach them. These are fairly good tenants who are beginning their 3rd year with me. They are sometimes late but pay the fees. The pay online so the company doesn't physically see them when rent is due. I want to keep them as tenants but I also want the rent increase. What should I do?