Just got my first applicant through turbo tenant

5 Replies

I'm trying to rent out my first investment property and I decided to go with turbo tenant to advertise and screen my tenants because it sounded easy. I had heard that they also do rent collections but it turns out they no longer offer that which is disappointing.

I got my first applicant yesterday and I'm a bit disappointed. Turbo tenant recommends I accept this person based on their credit score which is just over 600 but looking at the credit report I have no idea how they have a credit score that high. In the past 2 years this person has over 30 over due bills and 23 collections reports some of which are paid off but most are not.

Also there are no personal references on the application and no contact information for past or current landlords. She put her own number for the contact of her current landlord and employer WTF.

@Thomas Robb

Thanks for taking the time to share your experience.  A couple things to keep in mind. . .

The credit score is provided by TransUnion - a major credit bureau and one of the largest (if not the largest) tenant screening companies in the US.  We do not have control over their methodology to calculate the credit score or the recommendation.  I can tell you they are used by some of the largest companies for tenant screening, including Zillow, and BiggerPockets.

Regarding the references on the application:  there are spots on the application to provided references, as well as past and current landlord and employer information.  If the applicant did not complete this, or provided false information for this section I would recommend reaching out to the applicant to understand why.  This is certainly a red flag.

Best of luck renting out your first investment property and feel free to reach out should you have additional questions.

It just seems weird to me. My credit score was just over 100 points above hers a month ago when I bought my house and I have no derogatory marks.

I would never rent to this tenant since she did not provide the contact information of her current or past landlords or her employer’s information. She is hiding something. Those are huge red flags and more important than credit score and credit history. I would immediately deny her based on not being able to verify her landlord or employer and focus my energies on finding a qualified tenant.

Originally posted by @Amy Beth :

I would never rent to this tenant since she did not provide the contact information of her current or past landlords or her employer’s information. She is hiding something. Those are huge red flags and more important than credit score and credit history. I would immediately deny her based on not being able to verify her landlord or employer and focus my energies on finding a qualified tenant.

Since she is my only applicant in a month I am trying to give her the benefit of the doubt.  I verified her employment through the companies website. I asked about her landlord and she claims she manages the trailer park her house is adjacent to which is plausible. Hopefully I can verify this. I also asked about the late bills and collections. She said that these were due to her divorce from her last husband. Most of those bills have been paid off and she is in the process of having them removed from her credit. This is also plausible so I have asked her to verify this. Most of the collections are medical which I am sympathetic to. I had a medical bill go to collections once because I contested the charges. They charged $300 for a bandage and some gauze. It took awhile but they reversed the charges.

Perhaps you need to increase your advertising for the property so that you can attract more applicants. Or see if you can hire an agent just to find a tenant but not to manage the property monthly. It would be worth the cost to find a good tenant without it sitting empty for another month.

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