Spending the night at the Marriott

[Patricia Gallagher]

Hi BP, wanted to get your thoughts on a situation presented to us today. On Tuesday I approved an emergency maintenance request from management company for an a/c not working on 2nd & 3rd floors (bedroom floors). The unit has 2 a/c units for the 3 stories & basement. Because of the heat in the Midwest right now everyone’s having a/c problems & HVAC vendor can’t make it til tomorrow. The tenant told the property management company she wanted a week’s rent credit ($280, too high for #of days). Then she sent my agent a copy of the motel room receipt she booked for the night & wants us to pay for it. What are your thoughts on this situation? She’s apparently been staying in it all week & decided the night before the repair to get a $168 room at the Marriott. What if it’s just a breaker she could have flipped?

[Terrell Garren]

I hate to not show compassion but stuff breaks and you responded appropriately.  I might provide / authorize a couple $20 fans from Walmart but that's it. Otherwise, you can agree to terminate the lease.