How much information can I share regarding a tenant inquiry?

Question

I'm a new property manager.  When a furniture rental company calls me to confirm a tenant's address or to ask if they pay their rent on time, how much information am I allowed to reveal?  I've scanned through the state landlord-tenant handbook, but didn't find what I was looking for.  That doesn't mean it's not in there; it's just that I didn't find it.  Other landlords may also call me to gather information on a prospective tenant.  I'm reluctant to share any information, because I don't know what I am permitted reveal.  Can anyone direct me to the rules regarding that?

Brian Morgan · Answer

As a general rule, I do not give out any information about my tenants.

I've received inquiries from rental companies and I politely explain that I am not at liberty to divulge any information regarding tenants without their written consent. I usually mention that if they are looking for address verification, then the tenant can provide proof with a current utility bill.

I also politely explain that I am on the do not call list and to please remove me as a contact.

Of course, I will give positive references when asked specifically by the tenant in advance. Obviously, I wouldn't want to prevent them obtaining rental items.

However, if it comes out of the blue. I would suggest not disclosing anything

George P. · Answer

I'd ask for an authorization signed by the tenant. 
And wouldn't give ANY information without it.

Bienes Raices · Answer

I can't answer your question Dorraine, but I can give you the perspective from the other end. A lot of the apartment complexes in my area will only do my reference check if I fax them a consent form signed by the applicant(s), so I've created a form specifically for this as part of my application. Maybe the furniture rental co.s etc. should be doing the same thing.

Ralph S. · Answer

Dorraine
Perhaps you're looking in the wrong place for your information.  Unlikely that Landlord Tenant law will spell out what is covered elsewhere.  It won't be unique to LL/Tenant, but be covered in general business requirements similar to any business that has confidential information.  Assuming you're licensed, then you've been taught on handling confidential information in your licensing requirements.  It's the same for any business.
The best answer, though, is also in this thread.  Before you give out any information that a tenant/client/customer might consider confidential, you have to have their consent.  That's why most rental applications are often called credit applications and have a section that authorizes investigation/inquiry.  And, as already stated, get a copy in writing before giving out any information.
If I only had a nickle every time a tenant's employer told me to fax them a copy of the application before answering my questions.........

Dorraine S. · Answer

Wow!  As usual, lots of great information provided here.  Looks like I'll be requesting a signed consent order.

I work for one landlord, which is the owner of the real estate company where I'm employed, so I've not had any formal PM training.  I'm starting from scratch.  So thank you all for taking the time to help me figure this out.  It's much appreciated!

How much information can I share regarding a tenant inquiry?

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