When does cozy withdrawal from TENANT'S account?

[Justin Witt]

Hello,

I am new to using rent collection on Cozy. I know I am supposed to receive the rent in about 5 business days but does any know when the money is actually withdrawn from the TENANT'S checking account? It is the 2nd and my tenants contacted me saying that it hasn't been withdrawn yet. On the cozy website the payment says the balance is zero and the payment is processing. Any additional information would be appreciated, thanks!

-Justin

[Ryan B.]

I've used cozy for years now.  I'm not 100% sure, but it seems like it comes out on the day before you get it.  So, if you've been told 5 days, expect it to be pulled at day 4.