I listened to a BP podcast where the guest on the show covered how they had their leases structured to handle damage/maintenance requests. He/She basically explained that they made the tenant pay the first $250 (may be a different amount) of any damage request. So for example, if the tenant's child threw a baseball through a window, they would have to cover the first $250 of the damage. Does anyone know which show that was or which guest that was? I wanted to relisten to it as I thought there were some great tidbits in there.
I don't recall, but for something like that the tenant should pay for the entire amount, as it was not regular use and clearly their fault.