Anyone here has used NestEgg?

Question

I wanted to test NestEgg, so i setup one of my properties for rent collection on NestEgg. The features on the app are really good.The nest egg support team was quite helpful and were quick to respond to any issues initially; but I started having issues recently.

Its been two weeks since the tenant paid the rent, but I have not received it in my bank yet. I reached out to NestEgg couple days after the rent was paid and they said it will take 5-7 days for transaction to show up on the app(the app does not show if the payment is in processing). The app did update the income after about 7 days.

Although the app says that the tenant has paid, but it does not show if it has transferred to my account.

I wanted to see if people here have used NestEgg and  what was their experience? (should have asked this question before I started using it)

And if they use NestEgg, how does it fare in comparison to other platforms?

Mrinal Parashar · Answer

@Cliff H. I think some of their plans are really good. The issue that I mentioned in this post was resolved by their finance team, but it took a while. I did not use it after this incident.

The maintenance part is automated and is transparent. I do not remember, but i think they showed the price upfront for the job. They did not have a good network in small towns in south of GA.

let me know about your experience.

Cliff H. · Answer

Hi @Mrinal Parashar thanks or sharing. Been looking into NestEgg and this appears to be one of the primary concerns voiced on the Capterra reviews of the product as well: that there's insufficient visibility on when rent is submitted and/or where it is in the process of being deposited. As a current Cozy user, this is something I've grown quite accustomed to being in the loop on for my own self-managed properties.

What I'm still working to figure out is you're just using the system to coordinate maintenance (e-rent + lease turnover already in place) is it primarily just a chatbot automation that's coordinating hand-off with your existing contractors that you're already working with (since most areas remain outside their full service coverage)?

Signed up and have my kickoff demo with them this week so will see how it performs.