Performance reviews from PM clients

[Julie Hartman]

We would all like to think we are the best at what we do and continue to give exemplary service to our clients. The reality is we all have areas where we can improve. Taking criticism isn't easy so I want to ask my fellow property managers, do you ask for feedback from your existing clients? If so, how do you go about it? I am thinking of creating a questionnaire to send to our clients, (possibly anonymous), about areas where we can improve our service to them. Good idea or not?