Aligning incentives: Property Managers

[Isaac Wall]

Hey all

Has anyone successfully moved away from (or at least supplemented) the standard % fee for property managers in favor of bonuses and incentives that align the interests of the landlord and property managers? For example, have you ever incorporated bonuses or incentives for KPIs like low turnover, low maintenance (eg. Fix vs replace something) and tenant advocacy/satisfaction (eg. run some kind of tenant satisfaction survey and give them a bonus for improvement or meeting a certain target)?