First -time message from VRBO...?

Question

First time this has happened, got the message below..... The city has no maximum nights allowed, so what is up with VRBO limiting nights? Anyone had this happen?

Regulatory block:This property has been booked for the maximum number of nights allowed in 2021. If one of your 2021 bookings is adjusted or canceled, these dates will become available.

Ken Boone · Answer

So what I have found is that after you get a stupid answer like you can't talk to a supervisor or manger.  You call back in again as fun as that is and talk to a totally different person.  And you may have to do this a number of times.  But sometimes you will get someone that knows what is really going on and can possibly actually help.  That is so frustrating though.  I am currently going through an issue what poor support at YourPorter (now Guesty for Hosts) where I am dealing with something similar.  Very frustrating when you know the problem is on their end you can't make headway with anyone about getting it fixed.  I'm feeling your pain!

Bud Gaffney · Answer

@Bruce Woodruff VRBO 🗑

John Underwood · Answer

Hopefully!

Bruce Woodruff · Answer

Well this person admitted the mistake and said it would be taken care of. We'll see.......

Bruce Woodruff · Answer

@John Underwood I am on hold right now....thank you...

John Underwood · Answer

I'd call back and ask to speak to a supervisor.  Sometimes it is just about getting the correct person on the phone.

Bruce Woodruff · Answer

Thank you @Ken Boone

Bruce Woodruff · Answer

On hold for 1/2 hr with a nice young lady who actually speaks passable English. She's never heard of this.

After speaking with supervisors, she came back and said that they had put the property on this 'Regulatory Block' because..... "some cities have a limit on the number of nights you can have guests". I asked when they started this - she said "sometime this summer".

I responded that this city has absolutely no limit on the number of nights one can rent to vacation guests.

This property has only been booked through VRBO for 37 nights this year. it receives the bulk of it's bookings (121) through AIR, and quite a few more as private bookings.

So I find it hard to believe they are blocking me because of 37 nights. They have no way of knowing how many other bookings I have. And even if they did, there is no limit on bookings in this city.

So this is a corporate glitch it seems...I asked to speak with a supervisor or manager and was refused.

Not sure what to do here.....drop VRBO and go with Booking.Com and other platforms?

@John Underwood what do you think? You're the local VRBO expert :-) Any ideas?

Lisa Graesser · Answer

I have never received this mesaage.

John Underwood · Answer

I'd call VRBO and see what this is about.

First -time message from VRBO...?

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