STR - PM Walkthrough Between Guests

[Mary Beth Blackwell]

Hey BP,

As a part of managing STRs, I like to walkthrough properties at least 2x a month to keep tabs on property condition, guest experience and take care of any maintenance issues that pop-up. 

Today I recorded a walkthrough between guests at "Columbus House " here in Ybor, Tampa.  

I touched on a few areas I typically check on during guest turns in the video. 

Enjoy!  

[Mary Beth Blackwell]

@John Underwood Thank you! I put this in the PM agreement with clients. Vist 2x a month min. 

I think it's a good way to stay on top of the property's current condition, ensure the systems and teams are operating well, and catch any maintenance issues that may need to be fixed or addressed. Sort of like being the property expert. I like this in the event issues come up during a guest stay. As a PM, you can troubleshoot and resolve quickly, or... in some instances.. call BS on a guest, because you know the place better than anyone else. 

I know some PMs like bringing on VAs to manage guest communications. I think it's great way to automate a PM business. I often wonder how this translates to the guest experience when someone who's never stepped on site is the person on the other line problem solving an issue with the guest. This seems tough to do effectively. But, I could be missing something..

I lend toward the set-up.. whoever from our team is going on site is also the main POC for guests at that property. I believe having first hand knowledge is best for guest happiness... which drives more five star reviews.. leading to better rankings and guest conversion on OTAs.. and ultimately grows your business. Different styles, I suppose.