Orphan Night Up-Sell

[Nathan W.]

Looking for input on how to handle orphan nights. 

My cabins typically rent in the $400 - $600/night range. I've been reaching out to guests and offering them the chance to add a day to their trip for $250. So far I haven't had much luck. 

What process do you use and how much of a discount do you offer? Thanks.

[Cliff H.]

@Nathan W. great question. I've had a lot of luck with the 50% add-on offer, on days where the day before or after a guest's stay is available. That said, it did take me a while to get the messaging right so as not to sound like an "upsell" versus an offer to make a guest's arrival/departure a little easier by extending a stay a significantly discounted rate.